Microsoft Office Customer Service
Resume:
Frederick Fuentes
Cape Coral, FL, 33993
*********.*******@*******.***
OBJECTIVE
To secure a position within a well-established organization where there is room for growth and knowledge. Provide excellent customer service and learn new techniques to better my role in the company.
EDUCATION
Aug 2014 - June 2015 Lee County Cape Coral Tech. Network Support Program.
Learned how to setup and configure Cisco routers & switches. Obtained the following certifications: Cisco Certified Network Associates CCNA Certification, Cisco Certified Entry Network Technician CCENT certification, FEMA network assurance & FEMA information security basics.
Aug2013 - April 2014 Lee County Cape Coral Tech. PC Support Program.
Curriculum includes but is not limited to Windows Operating systems, XP VISTA & 7, Computer Architecture, Hardware & Software, A + CompTIA Preparations, Employability Skills and Professional Development. Acquired CompTIA A+ in April 2014.
Jan 2012 - Dec 2012 Edison State College.
Earned multiple credits towards my Computer Science degree. Courses taken strengthen knowledge in Office 2010.
June 2009 - June 2009 Lee County School District. Obtained Florida High School Diploma
Aug 2005 - June 2008 Mariner High School. Attended for three years
WORK EXPERIENCE
Sept 2015 - Present PCX Technologies, Estero, FL
As a Remote Support System Administrator my duties include: Troubleshooting Operating system issues in 7, 8. 8.1 & 10. troubleshooting Job applications: Microsoft Office 2007, 2010, 2013, 2016 Quick books & other proprietary software. Troubleshooting network related issues: network outages, slow internet speeds: both Wi-Fi & hardwired. I work with server operating system: Windows server 2003, 2008, 2012, Exchange servers: 2010, 2013 & 2016 and have junior level experience with Active Directory. Experience with numerous remote utilities: Kaseya, Centrastage, LogMeIn. Troubleshooting local & network printers/scanners. Some experience with virtualization: Hyper v & VMware. I've also worked with Sonic Wall & WatchGuard firewalls
May 2014 - Sept 2015 Computer Heaven of SWFL, Cape Coral, FL
Maintaining cloud based servers, mail servers, data servers. Configuring cloud servers with AWS Amazon Web Services tools. Assisting monthly customers with software issues: Microsoft Office 2013/2010, Office 365, Quick books 2012-2015, Print Boss, Eyefinity. Knowledgeable with numerous Windows Operating system: Vista, 7, 8, 8.1, Server 2008, Server 2012. Refurbishing laptops, desktops, computer recycling, building desktops. Local printer and network printer setup.
May 2012 - May 2014 Alorica, Fort Myers, FL
Provided over the phone support for Costco members. Learned how to troubleshoot and configure: smart TVs, IP security cameras, home routers, point and shoot digital cameras, lawn mowers and pressure washers. Used LMI rescue software to provide remote assistance for IP camera configuration.
Feb 2011 - Jan 2012 GGMC New York, NY
Managed vehicle inventory, organized garage, cleaned work stations.
May 2010 - Dec 2012 Icon Parking System New York, NY
Overnight assistant manager at a valet garage. Duties included: up keep of facility, greeting customers, managing vehicle inventory, storing daily business activities.
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