Customer Service Real Estate

Steven R. Ostrolencki Jr.

**** ****** *** ******, ** 440-***-**** *****************@*****.***

Professional Experience

Unison Site Management – New York, NY 2016 – Present

Site Development Officer

As an advisor, we are a leading real estate investment & marketing company specializing in the wireless telecommunications industry transforming unsecured future wireless rental income into tangible returns.

Responsible for identifying, acquiring, and developing income-generating wireless cellular tower sites in over half of the eighty-eight counties within the State of Ohio to strengthen the company's financial portfolio.

Lead, negotiate and close complex real estate transactions of easements on properties by partnering with property owners, investors, developers, C-Level executives, municipalities, attorneys, religious and non-profit groups, condominium associations & small business owners.

Firm will be closing American Operations by Fall 2016, thus eliminating all sales employees.

NATIONWIDE INSURANCE – Independence, OH 2014 - 2015

Senior Sales and Service Associate

Obtained insurance law licenses throughout the second half of 2014 in Property & Casualty, Life & Health, and Flood, in order to actively solicit clients. Leveraged expertise in sponsorship, branding, telemarketing and event planning to develop and deepen business loyalty of Nationwide’s current and prospective customers.

Successfully launched a robust target market acquisition of COIs, including car dealerships, real estate brokers, banking and loan officers, and elected officials within the Cleveland metropolitan market.

Effectively managed a portfolio of 40+ COI relationships within the first 60 days of being appointed to conduct insurance business in the State of Ohio.

Establish continuous streams of leads from the community by building relationships with key decision-makers within the market while branding Nationwide Insurance as the company of choice in the area.

Nationwide closed the ‘On Your Side’ Model impacting all ‘Corporate Owned’ Retail Branches.

CAESARS ENTERTAINMENT – Horseshoe Casino – Cleveland, OH 2013

Executive Casino Host

Performed telemarketing, event planning, VIP Relationship Management and correspondence to develop and deepen business loyalty of both Caesars internal and external business clients for Rock Ohio Caesars (ROC); a joint venture formed to develop first-class casinos in two of Ohio’s largest urban cores.

Achieved 105.6% of goal for Q2 and Q3 2013, generating more than $1.0M in new revenue for the organization.

Delivered YOY revenue growth of 10.6% from the previous host by cultivating theoretical benchmarks.

Effectively managed a portfolio of 889+ guests, delivering best-in-class customer service and support as ranked with “A” ratings client surveys.

CLEVELAND CLINIC FOUNDATION – Cleveland, OH 2008 - 2012

Assistant Director of Development

Secured philanthropic gifts for the world-class multispecialty academic medical center ranked in the Top 4 hospitals nationwide. Identified, qualified, strategized, cultivated & stewarded charitable donations as a Major Gifts Officer

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Managed a nationwide territory with focus on a four-state region including Colorado, Florida, Michigan, and Ohio.

Closed 2,000+ gifts generating almost $1M. In 2011 alone, attained more than $400K, resulting in 114% of quota.

Maintained an individual development officer portfolio of $39.1M while meeting the collective Today’s Innovations. Tomorrow’s Healthcare Campaign goal of $1.25B. The total team raised over $1.41B

Leveraged a hunter-focused approach on strategically aligned philanthropic relationships, building a successful pipeline of more than $10.9M in qualified opportunities.

Analyzed and forecasted goals and objectives while maintaining accurate logs of activities and opportunities, possessing knowledge and expertise with solution-based selling to C-suite decision-makers.

OPEX CORPORATION – Moorestown, NJ 2006 - 2008

Sales Engineer

Acted as a customer liaison selling capital equipment and software for end users solutions in the vertical markets of education, financial, insurance and utilities for the global technology leader in high-speed mailroom automation and document imaging. Built and delivered results in a territory consisting of Indiana, Michigan, Ohio and Pennsylvania.

Achieved 110% of a $1M quota annually by identifying, soliciting and obtaining purchase orders throughout the Midwest territory.

Successfully pursued an aggressive sales goal, generating $1M and $1.1M in 2007 and 2008, respectively.

Secured renewal contracts as the main source of revenue, totaling more than $3.1M from 2006 to 2008.

Sold capital equipment at the $500K level against a two-year ROI within the vertical markets of banking, insurance, medical, and utilities.

Education / Skills / Affiliations

Bachelor of Arts (BA) in Political Science and History, Focus in Pre-Law, The Ohio State University

Fluent in English and Spanish, with a working knowledge of American Sign Language (ASL)

Family Promise of Lorain County – Board of Directors - Fundraising & Development 2014 – Present

American Limousine Service - Executive Chauffeur 2014 – Present

Alpha Sigma Phi Fraternity Alumni Association - Chairman & Council Member, Fundraising 2004 – Present

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