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Medical Operator, Front desk reception Patient registration/scheduling

San Diego, California, United States
January 31, 2017

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Susan Navo


•PBX Operator knowledge

•Patient Registration

•Patient Scheduling

•Insurance Verification



San Diego Orthopedic Associates

March 2016 to January 2017

•Back up operator assisting with incoming calls, lunch and breaks

•Scheduled appointments

•Worked electronic fax machine

•Entered demographics for new patients

•Dr's mail

Front Desk Receptionist

Southern Indian Health Counsel/Eastridge

Nov. 2015 to Feb. 2016 (contract)

•Checked in patients

•Verified demographics

•Scheduled appointments

•Updated information while working with billing staff if patients have copay

or insurance issues


•Sent messages to Doctors and MA's regarding patients' needs

•Worked closely with triage RN, assessing patients' medical needs and messaging

triage RN to advise patients

•Multitasking with busy phones and serving patients' needs throughout the day

•Able to use most office machines such as faxing, copier and scanners

Patient Access Representative

Sharp Grossmont Hospital- La Mesa, Ca.

Oct. 1998 to May 2014

Radiology, PET/CT, Pediatrics, OBGYN, Family Practice

•Improved patient secure satisfaction goals by 75% monthly

•Scheduled appointments

•Compiled and recorded medical charts / medical histories

•Directed calls to appropriate staff

•Answered telephones

•Greeted visitors

•Directed guests

•Completed insurance and other claim forms

•Arranged hospital admissions

•Registered patients

•Severed as Liaison between doctors and patients

•Scheduled and confirmed medical consultations

•Operated voice mail messaging systems, spreadsheets

•Filed and maintained records

•Collection of copays and self service fees

•Scheduled appointments for returning visits

•PBX operator


High-School Diploma 1978

Valencia High School

Certifications and Professional Licenses

•Certificate: Excel level 1, North Georgia Tech, 2015; Georgia

•Certificate: MS Outlook 2010 Introductions, Learnsoft Tech, 2012: California

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