Medical Assistant Customer Service

Sandra Avalos

**** ******** ***, *** ***** CA, **154

**************@*****.*** 619-***-****

CAREER OBJECTIVE

Talented Phlebotomist/Medical Assistant looking to secure a position where my experience and recent training will aid in the growth and profitability of a well-established medical facility.

SKILLS

Patient Identification

Vaccutainer System

Butterfly Techniques

Skin Puncture Procedures

Blood Composition

Centrifuge

Finger/Heel Sticks

Venipuncture Procedure

Urinalysis

Specimen Labeling

Specimen Transport

Customer Service

Universal Infection Control

Telephone Etiquette

HIPAA/OSHA Guidelines

Excellent Bedside Manner

Medical Terminology

Microsoft office

Billing and Coding

Anatomy and Physiology

File organization

Charting/Filing

CPR/First Aid

Physical exams

Administering injections

Sterilization Techniques

Accounting procedures

EKG’S

Holter Monitor

Stress Test

ABI’s

WORK HISTORY

Phlebotomist Intern: Kaiser Permanente ~Redlands, CA Feb,2015-June,2015

Collected a variety of specimens, but especially blood samples, by venipuncture, vaccutainer, capillary puncture, butterfly and fingerstick techniques, from a wide range of patients of all ages. Secured 30 to 40 blood specimens daily, and 10 during a busy hour. Processed and centrifuged blood, and prepared urine specimens for lab analysis and/or transport. Utilized computerized database to accurately verify patient identification and doctors’ orders. Stocked rooms with laboratory supplies, and maintained a safe and sterile work area.

Medical Assistant: Heart Center of Riverside, Riverside, CA October, 2013– November, 2014

Job duties include; Back and Front Office, answering and scheduling appointments, checking insurance eligibility, filing papers, translating from English to Spanish. Checking and recording patient vital signs. Assist with Stress Test, Nuclears, Stress Echocardiograms, 24hr Monitor, ABI’s, and ECG’s.

EDUCATION/CERTIFICATIONS

U.S. Colleges of Health & Human Services ~ Riverside, CA 2016

Certified Phlebotomy Technician

Summit Career College ~ Colton, CA 2014

Medical Assistant

Options For Youths ~ Fontana, CA. 2012

High School Diploma

CERTIFICATIONS

CA Phlebotomy Technician 1 License Lic # CPT01005145

National Phlebotomy Technician 1 Certification Cert ID # 913363

References upon request

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