Customer Service Project

HADI SHARIFI

***** ***** *****, ***.***, Laguna Hills, CA 92656.

****.*******@*****.***, T: 949-***-****

Objective: I am an intelligent, dedicated and motivated individual capable of a multitude of assignments seeking a challenging position with long term career potential, where I can use my IE degree along with my MBA skills.

EDUCATION:

MBA Chapman University 2011- 2013

BS, Industrial Eng. Azad University 1996-2001

WORK EXPERIENCE:

Production Manager T.W.I - Anaheim, CA Sep 2008 – Jan 2017

Production planning including quality, budget, safety, resources, and process

Performing time studies on production lines to identify production bottlenecks

Tracking record of waste and reduction, cycle time, process improvement, and control

Developing efficient methods and process for manufacturing. Implementing lean manufacturing techniques such as 5S, TQM, Kaizen, Six Sigma, etc.

Scheduling and conducting quality systems (ISO900, AS9100, AISC) audits

Analyzing audit reports in compliance with QMS

Leading production and quality crew to find, apply and sustain effective preventive and corrective action processes

Monitoring QMS data and reports and initiated improvement Sr. Project Engineer FIMCO FZE. - Dubai, UAE Sep 2006 - July 2008

Ensured timely and efficient completion of detailed engineering projects to achieve company cost and customer service objectives

Acted as a project leader with responsibilities of planning, organizing, and conducting technical phases of projects

Coordination of internal cross functional departments associated with order processing

Tracked project progress from quotation to final installation

Managed and trained a group of 5 project engineers Project Coordinator Cummins Power Generation - Iran Sep 2002 - Sep 2006

Responsible for projects paperwork and internal job processing

Work with engineering department to oversee activities related to the projects

Prepared projects budgetary and progress reports.

Prepared purchase orders and invoices, follow-up on payments from customers

Conducted meetings with the project team, customer and Vendor communications SKILLS &TRAINING:

Six Sigma Green Belt

Project Management, Blueprint and specification interpretation

Microsoft Office, Microsoft Project

Work effectively with cross functional teams, presentation and negotiation skills

US Citizen, International Experience

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