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Administrative Assistant Customer Service

Location:
Peabody, Massachusetts, United States
Posted:
January 30, 2017

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Marguerite E. Cain

781-***-**** acyjzk@r.postjobfree.com

SUMMARY

Experienced professional with strong customer service, communication, and organizational skills who is adept at managing multiple tasks in a fast-paced environment while servicing both internal and external customers

EXPERIENCE

Endicott College, Beverly, MA 1990-2016

TRANSCRIPT COORDINATOR - REGISTRAR’S OFFICE

Addressed customer inquiries at Registrar’s office both in person and on phone

Monitored and followed up on inquiries through Registrar’s main e-mail account

Processed transcript requests and verifications of enrollment

Initiated newly admitted student records in the document managing system

ADMINISTRATIVE ASSISTANT - OFFICE OF THE PRESIDENT

Performed general day-to-day duties including answering telephones, greeting visitors, typing confidential correspondence and document filing

Assisted the Executive Administrative Assistant with complex document preparation, assembly, and distribution

Prepared documents for Board of Trustee, Executive Committee and Senior Staff meetings

Scheduled appointments, meetings and travel schedule for the President

ADVANCEMENT GIFT PROCESSOR - INSTITUTIONAL ADVANCEMENT OFFICE

Processed and acknowledged gifts to the College

Maintained pledge information along with gift and donor prospect files

Prepared acknowledgement letters from College President to high-end donors

Collaborated with Director of Advancement Services for reporting of data and preparation of Annual Report

Maintained Reunion and event Databases and assisted with event coordination

ADMINISTRATIVE ASSISTANT - INSTITUTIONAL ADVANCEMENT OFFICE

Provided office support to Director of Development and Director of Alumni Relations

Updated alumni biographical information in the College database

Processed mailings to alumni and parents

Coordinated Reunion Weekend as well as other alumni events

ADMINISTRATIVE ASSISTANT - OFFICE OF STUDENT DEVELOPMENT

Provided administrative support to the Vice President for Student Development, Dean of Students and Residence Life Staff

Maintained housing assignment information for both incoming and returning students

Monitored damage billing system

Assisted with New Student Orientation

Collaborated with Health Center to insure student health forms were received

Scheduled student appointments with the Counseling Center

EDUCATION Bachelor of Arts, English, Regis College



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