Elizabeth Hayes BSN, RN, LNHA

*** ********** ******

Murrell's Inlet SC

828-***-****

March 2015 - Present

Healthcare Administrator - Licensed Nursing Home Administrator, Licensed

Assisted Living Administrator,

The Retreat at Brightwater, Senior Living Communities

. Responsible for all aspects of day to day operations for a 67 bed

skilled facility.

. Responsible for 48 bed Assisted Living Community with 24 beds

designated to Memory Care,

. Led the facility thru an Annual LTC Survey with highest scope of

severity being an E level.

March 2012 - March 2015

Executive Director, Licensed Nursing Home Administrator:

Blowing Rock Rehabilitation and Davant Extended Care Center

. Responsible for all aspects of the day to day operations for a 72 bed

non- profit nursing home. Including Financial Operations, Budgets,

Marketing, Census, Referrals, Life Safety, Incident Management, and

Regulatory Compliance.

. Led the facility in the recent Annual DHHRS survey with one "B level

deficiency,

. Led the facility in the recent Annual Life Safety with only 3 k tags.

. Recently led the facility through the installation of a Sprinkler

System.

. During my leadership the facility has been meeting budget since March

2014 for first time since 2007.

. Since my employment as the Director of Patient Care Services and now

the Administrator, the facility has increased star rating from a 2

star to a 3 star. With the recent Annual survey, we anticipate the

star rating to increase to a 4 star.

. Installed a sprinkler system.

. Director Of Patient Care Services & Assistant Hospital Administrator

(from March or 2012 until I received my nursing home administrator's

license in October or 2013)

. Directly supervised 100 + nursing staff member, including activities,

and social service,

. Indirectly supervised, environmental services, food services, nd

maintenance,

. Responsible for survey outcomes

. Responsible for budget for Nursing and Activities Dept. Responsible

for census, referrals, and marketing.

June 2009 - March 2012

Regional Director of Clinical Service, Life Care Center of America

Nursing consultant for 7 facilities in the States of NC, Virginia,

Tennessee, also assisted with unassigned facilities in SC and Georgia.

. Provided Ongoing assessment, monitoring and coordination of clinical,

regulatory and operational activity

. Assisted with plans of corrections of potential and actual harm level

incidents .

. Collected data of facilities clinical score cards to benchmark

successes as well as areas of concern. Then tabulated information to

send to the corporate office.

. Hired and Mentored new DON's

. Educated facility staff

. Audited systems and make recommendations

. Updated facilities on new state and federal regulations

. Assisted facilities during JCAHO and State Surveys

. Site visits of each facility at a minimum of monthly

. Monitored industry trends both State by State and Nationally to keep

facilities informed of new regulations and trends.

May 2005 - June 2009

Director of Nursing, Life Care Center of Banner Elk

. Oversaw all aspects of the nursing department

. Hired nursing staff

. Evaluated nursing staff

. Communicated with residents and families

. Educated staff on policies, stated and federal requirements

. Led nursing staff thru Two deficiency free state surveys

. Worked closely with Executive Director to assist the facility in

becoming JCAHO certified.

1996 to May 2005

Nursing and Management Positions, Blowing Rock Hospital

Corporate Compliance Officer

. Oversaw all Quality initiative programs

. Educated staff on JCAHO and new process' and facilitated JCAHO survey,

for Hospital, home health, and extended care facility

. Wrote grants to obtain funding for Critical Access status

. Wrote grants to obtain funding for Haz- Mat education and supplies for

ER

. Tracked and trended data to present to the Monthly PI

Outpatient, Operating Room Nursing Manager

. Scheduled and Coordinated surgery with patients and

physicians

. Educated patients on outpatient surgery procedures

. Circulated during surgery

. Followed -up with patient post surgery

Infection Control Nurse

. Did surveillance of Long Term Care infections

. Educated staff on hand washing

. Did new hire TB test and Hepatitis B vaccinations

Staff Development Coordinator

. Program Coordinator for CNA classes thru Caldwell

Community College

. ACLS Course Coordinator and Lead instructor thru Baptist

Hospital.

. Coordinated all education for the facility.

1989 - 1996

Obstetrics Nurse and Operating Room Nurse, Watauga Medical Center

1982 - 1988

CNA, In LTC, Blowing Rock Hospital and Extended Care.

Education:

. March 2013 - September 2013, AIT program through the Board

of Licensed Nursing Home Administrators in the state of

NC. September 1st 2013, Received a Nursing Home

Administrator's License.

. 2001 - 2003 Lee's McRae College

Received a Bachelor's of Science in Nursing

. 1982 - 1985 Caldwell Community College

Received an Associates Degree of Science in Nursing

. May 11th 2011- Became a Certified Dementia Practitioner

. Past certificate as a LTC infection control practitioner through

SPICE

. Licensed Nursing Home Administrator in NC and SC

. Assisted Living Administrator Licensed in SC

. RN, BSN in SC, Multi-state

Awards, Certifications, and Memberships:

2006- Life Care Center of America Nursing Excellence Award -

Deficiency Free State Survey

2008 - Life Care Center of America Nursing Excellence Award -

Deficiency Free State Survey

2009 - Facility of the Year Award,

Five star facility rating

2009 - Present, member of National Association of

Director of Nurses in Long Term Care

2011 - Member of the Certified Dementia Practitioners

Association

References:

Dr. Kenneth Santiago - Medical Director at Brightwater where I am

Currently the Healthcare Administrator. 2015 -2017.

Phone #843-***-****

Dr Claire Cline - Former Boss at Appalachian Healthcare Systems where I was

the Executive Director of a small hospital/ nursing home.

Phone # 828- 406-9570

Brian Hutchinson- Former Boss, at Life Care Center Of America,

where I was the Director of Nursing from 2003 - 2008. Then Regional

Consultant from 2008- 2013.

864-***-****

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