RESUME

Educational Background:

High School University

Cody High School Bowie State

Detroit, MI University

GPA: 3.0 Bachelor of Political

Science

GPA: 3.0

Software Experience:

Microsoft Office Programs, Word (60 wpm), Outlook, Excel, SharePoint, Power Point, Adobe

References:

*Reference version available upon request*

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Relevant Professional Work Experience:

Company: Yellow Pages Group

Address: 23500 Northwestern Hwy Southfield, MI

Title: Account Executive

Dates: August 2015- May 2016

Supervisor: Ryan Baumgater

Duties/Experience: Selling core business, strategic consulting offerings and business skills solutions,

Prioritizing activities and territory management to ensure optimum penetration and profitability,

including developing Strategic Account Plans, Negotiating with clients and partners, Developing and

maintaining client relationships at senior management levels, Preparing written proposals; delivering

oral presentations to customers and other stakeholders, Setting and executing account strategy,

Providing business direction to sales support and inside sales, Providing accurate and timely reports

including forecasts and activities, Diligently using, maintaining and updating customer information

using CRM

Company: WDBZ 1230 AM The Buzz (Blue Chip Venture)

Address: 705 Central Ave Cincinnati, Ohio 45202

Title: Contracted On Air Personality, Account Executive

Dates: November 2013 - March 2015

Supervisor: Gerri Tolliver, Station Manager

Duties/Experience: Prepare and deliver news, sports, and/or weather reports, gathering and rewriting material

so that it will convey required information and fit specific time slots. Read news flashes to inform audiences of

important events. Identify stations, and introduce or close shows, using memorized or read scripts, and/or ad-

libs. Select program content, in conjunction with producers and assistants, based on factors such as program

specialties, audience tastes, or requests from the public. Study background information in order to prepare for

programs or interviews. Comment on music and other matters, such as weather or traffic conditions

Company: Advanced Virtual Technology Inc.

Address: Southfield, MI

Title: Outside Sales Manager/Sales Closer

Dates: May 2011 January 2013

Supervisor: Dale Pape, Owner

Phone: 248-***-****

Duties/Experience: Scheduling appointments, meeting existing customers in order to review product requires,

and to determine other opportunities. Effective planning to conduct sales presentations by meeting customers

physically on daily basis. Designing professional demonstrations or presentations of company products or

services while on-site. Liaising between the company and the customers for up-to-date condition on pricing,

service and latest product release launches. Generating and developing non-member businesses account in

order to increase revenue, through cold calling. Continuously updating all customers on company product

modifications, changes, and enhancements. Enhancing up to date knowledge on new products, procedures,

services and tools by attending departmental and training meetings. Maintaining professionalism, diplomacy,

sensitivity, and tact to portray the company in a positive manner. Effectively attending conferences and trade

shows. Using marketing data to maximize sales effectiveness and efficiency by using relevant sales

management tools. Organizing joint sale calls and attending them with vendors.

Company: Detroit Administrative Hearing

Address: 561 E Jefferson Ave Detroit, MI 48226

Title: Call Center Rep/File Clerk

Dates: June 2010 April 2011

Supervisor: Derek Johnson, Manager

Duties/Experience: Answer calls and respond to emails handle customer inquiries both telephonically and by

email. Research required information using available resources manage and resolve customer complaints

provide customers with product and service information. Enter new customer information into system update

existing customer information process orders, forms and applications. Identify and escalate priority issues

route calls to appropriate resource. Follow up customer calls where necessary document all call information

according to standard operating procedures complete call logs and produce call reports.

Company: Absopure Water Company

Address: 8845 General Drive Plymouth, MI 48170

Title: Inside Sales Representative

Dates: June 2007-March 2010

Supervisor: TSA

Duties/Experience: Developing and accomplishing a region lead generation plan, meeting or exceeding

monthly or annual targets. Participating fully in training sessions, meetings, skill building and professional

development classes. Identifying decision makers amongst the targeted leads in order to start sales process.

Cooperating with Accounts manager and Sales Supervisor to determine essential strategic approaches for sales.

Maintaining and expanding the database of prospects of the organization. Outbound and inbound account

management. Supporting the reseller communication channel throughout the sales interval. Attending sales

group meetings concerning sales targets or forecasts, reporting on market situation. Handling cancellations or

changes in sales order and communicating the changes with the related departments. Coordinating with

customer service for status on orders from related plant departments in ensuring the delivery commitment to

clients is met. Collating and consolidating report on monthly sales performance per sales personnel, per

product, per region or office, and per industry.

Company: AAA Michigan

Address: 1 Auto Club Drive Dearborn, MI 48227

Title: Call Center Travel/ERS Advocate

Dates: October 1996 June 2007

Supervisor: Sean Marley, Call Center Supervisor

Duties/Experience: Accurately inputting information into various fields using a P.C. keyboard. Navigating

through a P.C. and/or automated processing system. Reading and comprehending various Customer Care

service tools. Performing mathematical calculations including adding, subtracting, percentages, etc. Responds

to member/customer requests for emergency road service in a call center environment. Obtains information

regarding type of service required (e.g. vehicle location, type of problem, etc.). Provides basic information

regarding Emergency Road Service benefits in accordance with Customer Interaction Model. Performs

geographical location spotting to determine potential service providers. Communicates with contractors to

provide information regarding member location, vehicle, type of problem, etc. and obtains estimated time of

arrival. Enters data into D2000 database and documents all relevant details.

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