LaShawn Bowens

Customer Service Professional

Oak Park, MI 48237

acyjsj@r.postjobfree.com - 248-***-****

I am interested in a full time customer service or medical receptionist/clerk position, requiring experience at

maintaining excellent customer relations.

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Banctel.com - Troy, MI - August 2014 to Present

Responsibilities

Verify consumer information in regards to refinancing or purchasing a new home and match with licensed

mortgage lenders.

Accomplishments

Exceeded the recommended sales quota monthly.

Skills Used

Ability to use rebuttals in order to gain sales, transfer process

Administrative Processor/CSR

Central Processing Services - Southfield, MI - April 2013 to August 2013

Responsibilities

Data entry, processed fundraising donations, bank deposits, sorted incoming mail, sales

Accomplishments

The ability to enter donations accurately and timely into AS400.

Skills Used

Data entry, 10-key

Member Service Representative

Trialon Corp/PSCU - Auburn Hills, MI - June 2012 to August 2012

Responsibilities

Provided account balances, funds transfers, loan statuses.

Accomplishments

Provided excellent customer service

Skills Used

Use of internal system in order to access consumer account information across different credit union branches

within the U.S.

Customer Service Representative

Dialogue Marketing, Inc - Troy, MI - August 2011 to March 2012

Responsibilities

Provided cellular account information, processed payments, upselling additional features, sales, technical

support.

Accomplishments

Provided excellent customer service and met sales goals

Skills Used

Rebuttals, data entry

Document Management Technician

MES Solutions - Warren, MI - 2012 to 2012

Responsibilities

Sort, scan, create cover letter, questions, and new relevant medical chart for workers comp and SSI-D, FedEx

information to physician across 13 states.

Accomplishments

The ability to meet deadlines

Skills Used

scanning, sorting, Internet, emailing

Receptionist/Optician

AMERICAS BEST CONTACTS & EYEGLASSES - Ferndale, MI - December 2006 to January 2008

Responsibilities

Performed pre examination, maintained patient charts, scheduling, answered phones, sales, repair, taught

contact lens classes, insurance verification.

Accomplishments

Ability to up sell additional eye wear products

Skills Used

Customer service

EDUCATION

Business Management/Marketing

Davenport University

BSHA Program in Health Care Administration

University of Phoenix

Certification in Patient Care Technician

Aress Academy

CERTIFICATIONS

Phlebotomy

EKG

Certified Nursing Assistant

Home Health Aide

ADDITIONAL INFORMATION

HIGHLIGHTS OF QUALIFICATIONS:

Excellent communication skills

Detail oriented; great at multi-tasking

Fast learner; well organized

Professional demeanor and great work ethics

Excellent customer service skills

Advanced Micro Soft Suites user

SKILLS CATEGORIES:

Customer Service Representative

Providing cellular account information

Answering incoming call center calls

Up selling additional cell phone products

Posting account payments

Retention

Troubleshooting common cell phone issues

Medical Receptionist/Medical Records

Schedule appointments, and maintain and update appointment calendars, file and maintain

records, prepare medical charts for doctors for patient IME's, send medical to doctors office via fed ex prior

to exam

Operate telephone switchboard to answer, screen and forward calls, providing information

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to

specific destinations

Provide information about establishment such as location of departments or offices, employees within the

organization, or services provided

Receive payment and record receipts for services

Transmit information or documents to customers, using computer, mail, or facsimile machine

Optician/ Visual Aquity Tech

Obtain a customer's previous record, or verify a prescription with the examining optometrist

Determine clients' current lens prescriptions when necessary, using lensometers or lens analyzers and clients'

eyeglasses, conduct prelim exam (refractor, tonometer, visual field)

Measure clients' bridge and eye size, temple length, vertex distance, pupillary distance, and

optical centers of eyes, using measuring devices

Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general

Show customers how to insert, remove, and care for their contact lenses

Arrange and maintain displays of optical merchandise, assisting clients' in selecting frames

according to style and color, repair damaged frames

Contact this candidate