Cara

McDowell

Objective

***** ****** *****

Southfield, Michigan

Administrative Associate

48075

313-***-****

acyjsh@r.postjobfree.com Employment History

Secretary

**/**** **/**** ***** Education Center (Kelly Services) Redford, Michigan

Established the administrative work procedures for tracking staffs daily tasks.

Set up and handled incoming mail and office filing systems.

Managed the receptionist area, including greeting visitors and responding to

telephone and in-person request for information.

Transportation Specialist

10/2015 06/2016 LogistiCare, Southfield, Michigan

Handled a high volume of inbound calls from Medicaid members.

Scheduled and routed all trips for members to go to any medical facilities.

Resolved any transportation issues that occurred with members or

transportation

providers.

On-line Service Representative

10/2014 05/2015 Zeal Credit Union (Kelly Services), Livonia, Michigan

Responded to members, issues and complaints.

Assisted members with setting up their online banking accounts.

Troubleshoot all accounts and password issues.

Group Insurance Administrator

05/2012 04/2013 MetLife Insurance ( K Force Staffing), Southfield, Michigan

Handled a high volume of incoming calls from General Motors retirees.

Processed insurance policies, and benefit enrollment forms.

Quickly and effectively resolved all billing issues.

Card Operations Input Representative

09/2011 03/2012 Comerica Bank (Kelly Services), Livonia, Michigan

Entered all regular and complex debit card reports into the company systems.

Provided a high level of quality customer service, and problem resolution.

Mailed out investigation letters to all customers.

Education

06/2016 - Present Wayne County Community College, Detroit, Michigan

Nursing

References are available on request.

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