Customer Service Store Manager

CURRICULUM VITAE

Satheeswaran charles

Keerimalai Rd.Pandatharippu Jaffna

TP:- 009**********

Email:-**********@*****.***

PERSONAL INFORMATION

Name in Full : Satheeswaran Charles.

Date of Birth : 26-10-1985

Present Address : Keerimalai Rd. Pandatharippu Jaffna

Nationality : Sri Lankan.

Gender : Male.

Civil Status : Single.

Identity Card No : 853004227v

Passport Number : N3332003

School Attended : M/Puthukkudiyiruppu central college.

Language Known : English, Tamil, Hindi, Malayalam.

EDUCATIONAL QUALIFICATION

Completed General certificate Examination (Ordinary level )

OTHER QUALIFICATION

COMPUTER SKILLS SUMMERY

oMicrosoft Office Word

oMicrosoft Office Excel

oMicrosoft PowerPoint

oMicrosoft Access

oWindows (Operating System)

oInternet and Email

WORKING EXPERIENCE

Career objectives

Seeking for a challenging position by which I can utilize my potential and professionalism to its full extent in an organization to achieve business objectives in a new dynamic business world. Where there is a need to share board co-operative efforts through sound planning and creativity for the all development of the Company committed towards professionalism and believes in Teamwork.

Summary

An honest, young, dynamic, smart, flexible, self motivated, hard working, enthusiastic and energetic person. Having 9 years of gulf experience in different jobs career, I have accumulated a knowledge and understanding of organizational environment. I take the share of my responsibilities with a great sense enjoying the challenge of new situations and expect to make positive contribution and prove myself as an asset for the organization.

Employment History

From Sep 2014 to Dec 2016 with Al Ghoneim Hypermarket – Abha, Saudi arabia

Position Held: SAP Administrator and Purchasing Dept Supervisor,

Activities: Purchasing Department activities, Purchasing Entry, Goods receiving, Warehouse Supervising, Purchasing Order and Stock Status.

From August 2009 to October 2012 date with Megamart Hypermarket, Sharjah under Abudhabi co-op society – A Leading Retail supermarket in UAE

Activities: STORE KEEPER CUM GOODS RECIEVER,

Highlights:

Receiving the credit and cash invoices of different products from the suppliers accordance with local purchase order (LPO) by scanning machine system.

Storing, arranging and managing the received goods in warehouse according to category of the items.

Dispatching the received invoices to the account for the payment to the suppliers.

Managing and clearing the daily damages coming from supermarket and store areas.

Dealing with suppliers regarding for returning excess stock, damage stock and slow moving stocks.

Clearing the damages through different methods like GRV, WRITE OFF and EVALUATI0N system.

Controlling and monitoring the warehouse staffs and making them daily and weekly schedules.

Working in close coordination with Supermarket Managers, Stores Managers and Purchase Managers and other staff of the company

Handling the requisition from different branches and issuing, transferring the goods through internal delivery system.

Suggesting and consulting to the management concerning problems with receiving and storing the goods

September’ 2005 to August’2009 with Abu Dhabi coop Society

Position Held: Indoor salesman

Highlights:

Checking the stock availability and ordering stock from warehouse to refill the daily salable goods in the supermarket.

Merchandising and controlling stock delivered by the vendors and center distribution units.

Displaying the goods in attractive manner, focusing to cleanliness, visibility of products. Reachable to the costumer, well prizing, categorical display.

Displaying the products in the shelves as FIFO (first in first out) system.

Making LPOs to the suppliers ordering the goods to recover the supermarket shelves.

Have eye contact on all customers.

Hardworking, energetic, and reliable; recognized for assuming additional responsibilities.

Coordinating to the visitors from vendor side to forward their LPOs.

Controlling and monitoring the merchandisers coming from different supply companies.

Handling costumer's complaints, servicing and assisting them so they feel comfortable to revisit for shopping in supermarket.

Identifying the customers design to increase bucket value

Good team work

Building long term relationship with the customer to get references and data base

Collecting the costumer's complaints and suggesting to the management to solve the upcoming problems.

Practice professional salesmanship within the guide line of the store policy and department procedures to achieve maximum sales and provide the highest level of customer satisfaction.

Promote total customer service in a friendly way and as the most important consideration in every transaction.

Maintain a neat, organized and well-stocked merchandise area.

Communicate stock replenishment needs to store manager.

Develop and maintain product knowledge of merchandise.

Is aware of, and implement store policies and procedures.

I do hereby certify that the above entries made by me are true and correct in all respects. Thank you very much for the time to consider my curriculum Vitae. If I match your requirements from the above-furnished information, I will be glad to call upon for an interview a prior intimation.

Thanking you and looking forward for a favorable reply.

Yours truly,

(S.Satheeswaran Charles)

Contact this candidate