Customer Service Medical
Resume:
ARNESHA S. KNOX
**** ********* ** ***** ****, IL 60403 630-***-**** *********@*****.***
CAREER PROFILE & HIGHLIGHTS
Customer service oriented professional with ample proven experience of successfully managing multiple simultaneous assignments in fast-paced environments. Provides outstanding results individually or in team settings with minimal managerial oversight. Maintains impeccable attention to detail with focus on thoroughness and accuracy.
Adept at multi-tasking with strong problem solving abilities.
Strong written, verbal, and interpersonal communication skills.
CORE COMPETENCIES
Medical Administrative Assistant Medical Terminology Patient Processing Release of Information
Medical Billing Medical Records Management Patient Registration
Introduction to ICD-10-CM Coding HIPAA Compliance Anatomy & Physiology
Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway
Computer Information Systems Medical Transcription Office Accounting Principles of Management
Medical Laws & Ethics Pathophysiology for Medical Office MS Office / MS Word
EDUCATION AND PROFESSIONAL DEVELOPMENT
Ultimate Medical Academy
1 1 5
5
1 ' '
Ultimate Medical Academy
1 1 5
5
1 ' '
Ultimate Medical Academy
Health Sciences – Medical Administrative Assistant / Associate of Science Degree, 2016
Diploma – Medical Administrative Assistant, 2012
Schedule and confirm appointments in assisted living facilities, doctor offices, healthcare clinics, hospitals, and organizations that offer medical records services.
Prepare patients for examination and treatment.
Obtain insurance authorizations for procedures, gather medical histories, and collect payments.
Plainfield high School, Plainfield, IL
Diploma, General Studies 6/2006
PROFESSIONAL EXPERIENCE
R&R Donnelly (Bolingbrook, IL) 6/2016- Present
Data Entry Specialist
Entry of 8125 into computer system, checking load statuses
Health Care Services Corporation (Warrenville, IL) 10/2015-2/2016
Customer Advocate
Inbound calls regarding health insurance policies
Providing excellent customer service
Data entry
Took premium payments
Insurance Verification
Midwest Medical Records Association (New Lenox, IL) 3/2015- 9/2015
ROI Specialist
Scanning and faxing medical records
Inbound and outbound calls
Providing customer service
Processing payments for records
Catamaran (Lisle, IL) 4/2014- 1/2015
Customer Service Rep
Handled inbound calls regarding rx drug plans
Providing exceptional customer service
Insurance verification
Family Medical Group (Joliet, IL) 7/2014- 2/2015
Medical Receptionist
Checking patients in and out
Taking co-payments,
Scheduling appointments
Data entry of billing and coding
Insurance verification
R&R Donnelly (Bolingbrook, IL) 8/2013- 1/2014
Shipping & Receiving Clerk
Providing customer service to truck drivers
Handling Inbound and Outbound paperwork, issuing bill of ladings
Dispatching loads, Data entry, filing, copying, and faxing
Excel (Bolingbrook, IL) 11/2013- 4/2014
Customer Service Logistic Rep
Handled inbound and outbound calls to vendors
Completed administrative tasks filing, faxing, and copying
Scheduled pick up and delivery appointments
Prepared end of the day reports
Uropartners (Wheaton, IL) 9 /2012- 9/2013
Medical Receptionist
Greeting patients, answering phones, taking co-payments, scheduling appointments
Filing, Data Entry, utilized AllScripts PM and EHR.
Verified insurance
Lexis Nexis (Bolingbrook, IL) 4/2011-12/2011
Verifications Processor
Provided exceptional customer service.
Made outbound calls to consumers.
Completed administrative tasks, such as faxing, emailing, and scanning documents
Physicians Immediate Care (Joliet, IL) 9/ 2011- 5/2012
Medical Receptionist
Answered phones, routed calls, handled inquiries from the public and handled patient check in and check out.
Responsible for filing, updating charts, calling in prescription refills to the pharmacy, and verifying insurance.
Made copies of insurance using practice velocity solutions program.
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