Customer Service Management

Prasanth Prabhudas

Aerospace & Defense Industry & Supply Chain Management

********.*********@*****.*** - 984*******

To be an expert in Aerospace & Defense industry & Supply Chain Management domain WORK EXPERIENCE

Subject Matter Expert

TNT - Chennai, Tamil Nadu

Assisting Team Management with Management Operating Systems with reports and people management Subject Matter Expert

Accenture - Chennai, Tamil Nadu - December 2014 to September 2016 Handling & Managing the process of supplier quality for United Technologies Aerospace System one of the largest Aerospace company in the world

Engaging with team for process efficiency by quality auditing of team work to meet the deliverables Managing client by weekly & monthly reports and regular interactions Involved in training and automation of process

Substituting team handling for daily engagements

Senior Customer Support Executive

HCL Technologies - Chennai, Tamil Nadu - February 2008 to December 2008 Supported Thames Water Utilities back office operations in billing, New Account, Salesmax & Property Search Report Upsells

Supply Chain Associate in Mattson

HCL - Chennai, Tamil Nadu - May 2008 to November 2008 Supported Quotations, order management, spares support for Mattson - One of the largest semiconductor manufacturer in the world

Senior Customer Support Executive

Htmt Global Solutions - Chennai, Tamil Nadu - August 2006 to November 2007 Handled customer queries for 121 Customer service of post paid Mobile connections of Tamilnadu & Chennai circle; Also headed Churn Retention Desk with 99% achievement as a pilot project EDUCATION

BA English Literature in English Literature

Government Arts College of Nandanam affiliated to University of Madras - Chennai, Tamil Nadu June 2003 to June 2006

12th Standard - Intermediate in Biology Group, 1st Group Corporation Boys Higher Secondary School Nungambakkam - Chennai, Tamil Nadu June 1999 to June 2002

10th Private in State Board of Tamilnadu

Madras Christian College Higher Secondary School - Chennai, Tamil Nadu June 1998 to June 1999

SKILLS

Microsoft Office (9 years), Microsoft Excel (4 years), Microsoft Powerpoint (4 years), Microsoft Outlook (4 years), Client Reports (4 years), Automation (2 years), Visual Management Data (4 years), Value Creation

(4 years), Process Streamlining (3 years), Supplier Management (4 years), Team Management (3 years), Subject Matter Expert (2 years)

AWARDS

Best Student of the Year

March 2004

Got best student award for overall discipline in English department in college first year Best Student of the Year

March 2005

Got Best Student of the Year for best behavior and discipline in college second year Best Student of the Year

March 2006

Got best student award for good behavior and discipline in third year of college First Prize in Essay Writing Competition

January 2005

Got first prize in essay writing competition in English department National Social Service

March 2006

Got NSS certificate for helping village panchayat with basic infrastructure development like trees plantation, watershed management, road building, Rainwater harvesting like water management techniques Numerous Uno Award

December 2014

Got best performer of December award in January for handling entire team volume single handledly ADDITIONAL INFORMATION

Will like to put best efforts to perform best in my role to utmost precision

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