Perette Handsaker

***** ******* ***** **** #*** (310)

***-****

Torrance, CA 90505

acyjb1@r.postjobfree.com

SUMMARY OF SKILLS & ABILITIES

Client service, sales administration, logistics and operations management

and HR experience

Outstanding work ethic and initiative

Self-motivated team player with the strong ability to motivate others and

lead

Quick learner, active listener, and results-oriented problem solver

Conscientious, friendly, and helpful with excellent customer service

skills

Clear and effective oral and written communication ability

PROFESSIONAL EXPERIENCE

Celestron, Torrance, CA 1988-2011

Sales Administration Manager (2000-2011)

Manage and monitor daily operations of the Dealers and Distributors

Support Department

Ensure effective coordination, timely ordering processing, delivery and

documentation

Oversee supervisor of the Warehouse, Logistics, Customer Service, and

operations departments

Hire, coach and mentor four Department Managers with an average of

fifteen staff while maintaining the department's lowest turnover rate

for the entire company within a ten year period

Coordinate efficient distribution services for major clients such as but

not limited to Amazon, Target, Wal-mart, Costco, JC Penney, Sears,

Toys R'Us, BJ's, Sports Authority, and Best Buy

Establish and implement departmental policies ensuring client contractual

compliance

Administer the client service systems that covered contract agreements

and product pricing

Review, analyze, and streamline the implementation of the National

Account Vendor Compliance Guide and Electronic Data Interchange (EDI)

for each client

Customer Service and Repair Supervisor (1994-2000)

Supervise a staff of customer service and repair representatives

Train customer service and repair representatives

Motivate staff to work toward company, departmental, and individual goals

and provide ongoing support and feedback toward reaching and exceeding

goals

Consult with consumers to assess their needs and ensure quality service

and satisfaction

Develop comprehensive knowledge of the optics industry field for quality

and performance

Sales Assistant (1988-1994)

Assist Director of Sales and sales staff with meetings, travel, proposals

and correspondences

Create and facilitate presentations for sales meetings and dealer

presentations

Prepared daily sales reports and generated mass mailings

Represent company at industry trade shows

PRIOR EMPLOYMENT HISTORY

Torrance Federal Credit Union, Torrance CA 1987-1988

Executive Secretary

Support high level credit union executive through administrative and

managerial duties

Act as Vault Teller and Office Manager in absence of Vice President and

CEO

Union Bank, Torrance CA 1982-1986

Priority Banking Associate

Assist Vice President with handling special services for customers with

exceptional balances

EDUCATION AND TRAINING

Celestron, Torrance, CA

Effective Management Supervisory Skills and Customer Service Management

Certifications

West High School, Torrance, CA

High School Diploma

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