PROFESSIONAL SUMMARY:

•Around * years of experience in IT industry includes experience in Salesforce.com CRM Platform.

•Excellent writing skills in preparing Business Requirements Documents (BRDs), Functional Requirements Specifications and defining project plans.

•Business Analysis, Requirements gathering various software Development Life Cycle (SDLC) phases and Quality Assurance.

•Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.

•Agile software development with a proven track of flexibility, engagement, and commitment.

•Gained experience in requirements gathering and analysis, software development and administration through different projects.

•Having very good understanding of middle-ware and application server concepts like Transactions, Security, Connection pooling, Load balancing and Messaging.

•Experience in writing and executing SQL queries.

•Performed various systems testing like Functional,Integration, Usability, Regression and Acceptance Testing on Multiple OS.

•Experienced in preparing Test Plan, Test Case Documents, Test Data documents, Test reports, Bug status reports, Weekly Quality reports, and Release documents.

• Experienced in Defect management like Defect logging and Defect tracking.

• Extensive involvement in Review meetings, daily Scrum meetings and weekly walkthroughs.

•Experienced in testing client server and web based applications using HP tools like QuickTest Professional (QTP), Quality center (QC).

•Experience in executing, Transition and QA workflows. Also automate/streamline new and existing workflows.

•Experience in Web Services testing using Soap UI.

•Experienced in working with Test Management tools like ALM and Quality Center.

•Experienced in creating, executing tests, generating the test reports using ALM/Quality Center.

•Experienced in performing backend testing by executing SQL queries and involving in Data Analysis by using SQL.

•Skilled in using MS Office applications for day to day activity, MS Visio for drawing flow diagrams and MS Project for prioritizing and managing individual tasks.

•Create daily reports in designed Excel spreadsheet with pivot tables.

•Identified data issues and provided recommendations for resolution to ensure optimal performance.

•Interacted and communicated with colleagues as needed as both a technical and functional expert.

•Experience in preparing and documenting the User Acceptance Test (UAT) plan and obtaining the necessary Sign offs from the concerned business units to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.

•A clear communicator, team building, strong analytical & problem solving skills, and a well-organized individual, has been part of various phases of software development life cycle including Proposals, Business Analysis, Requirement mapping, Design, Development and Test Support.

•Experience in database testing in Microsoft SQL Server environments and designing, manipulating test data.

EDUCATION

•Bachelors in Computer Science from JNTU Anantapur, Andhra Pradesh, India.

•Certified Salesforce Platform Developer I. (7450851)

•Salesforce Certified Administrator.(8558546)

TECHNICAL SKILLS

Testing Tools

QTP, SOAP UI,Quality Center, ALM and TFS .

CRM Tools

Salesforce CRM and Siebel CRM.

Databases

Oracle 8i/9i/10g, SQL Server, MS Access, Core Java, SQL and PL-SQL

IDE & Editor

Eclipse, Notepad++, Edit Plus.

Operating Systems

Windows NT/1995/1998/2000/XP, Windows 7/8/10, Mac OS

Packages

MS-Office 2003, 2007, MS Visio.

Others

Web Services, REST Services, Tibco, SOAP Testing, Google Docs.

WORK EXPERIENCE

Acquire Information Systems Pvt.Ltd July 2013 – Aug 2015 QA analyst Hyderabad, INDIA

Projects: Renewal Opportunity Management.

Primary Applications: Salesforce, Apex Data Loader, Siebel,QTP, SOAP UI,Quality Center, ALM and TFS.

Project Description:

Renewal Opportunity Management is a Project, in which the existing Renewal Engine functionality in Siebel Application is moved to Salesforce Application. Creating the Renewal Opportunities, Quotes and Placing Orders, sending renewal notifications, making them Renew Online, Renewal SKU determination Logic and related functionalities are moved to Salesforce. As Placing Orders can be done from different systems like SAP, AOE, EDI and Digital River using these Opportunities, the integrations are modified to work with Salesforce Application. Integrated Sales Wave with Salesforce and managed sales wave security predicates. After the ROM is moved to salesforce, prepared the dashboard on renewal Opportunity Life cycle using Sales Wave.

Responsibilities:

•Analyzed the user requirements, functional specifications and Use Case documents and created the Test Plans, Test cases for Functional testing.

•Used Quality Center as Test Repository for Requirements, Test plans.

•Involved in providing the Testing Effort estimates and provided the timely feedback on progress of the testing activity.

•Used Firebug Tool to identify the Object's id, Name, X Path, link in the application.

•Worked with QTP to create, manage and execute Test Sets.

•Maintained QTP Test Libraries and executed Test Plans.

•Developed manual Test Script and converted to automated script using Quick Test Professional (QTP).

• Performed Automation with expert use of Quick Test Pro (QTP).

•Executed written test case scenarios, including manual, automated, and data-driven, and GUI verification by using Quick Test Professional (QTP).

•Identified the defects through QTP and ensured that business processes deliver the expected results and remain reliable throughout the production release.

•Performed system tests and executing the test scripts using QTP.

•Developed Shared object repository in QTP. Created dynamic & efficient QTP Automation Framework. Conducted sanity testing of the application based on user requirements.

•Close interaction with developers to understand application functionality and navigational flow

•Created QTP Automation Script for functional test cases and executed script.

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•Conducted Functional, Integration and Regression testing of application.Defect Reporting and Defect Tracking .

•Responsible for Test Execution and maintaining test run status at Quality Center

•As part of compatibility testing, executed the workflow manager web application related test cases on different browsers like Internet Explorer and Mozilla Fire Fox on different Operating Systems (validation).

•Wrote SQL Queries for backend testing.

•Successfully Completed User Acceptance Testing (UAT) on each release of the project with the help of end user requirements.

Acquire Information Systems Pvt.Ltd May 2012 – June 2013

QA analyst Hyderabad, INDIA

Projects :ECO

Primary Applications: Salesforce, Siebel, Altova XML Spy,QTP, SOAP UI,Quality Center.

Project Description:

ECO is a Project, in which Siebel, Salesforce, Caplogix systems are involved. The Siebel Quotes Screen is embedded in Salesforce Application through which Quotes will be created in Salesforce and they will be synched to Siebel Application. Through the Siebel Application can create Quotes, Sales Orders, Work Orders and then Orders will be Assetized. MACD operations also will be performed for the company Products.

Responsibilities:

•Translated Business Requirements into Siebel Requirements and provide the Detailed Solution.

•Validating the ECO functionality like Opportunities, Quotes in Salesforce.

•Involved in writing and designing templates for the Test Plans and Test cases

•Involved in updating and executing test cases according to requirements.

•Identified the Test Cases and documented them in Quality Center.

•Performed GUI, Functional, Negative, Positive, Regression and User Acceptance Testing.

•Prepared various reports based on different stages of Testing.

•Worked with QTP to create, manage and execute Test Sets.

•Developed manual Test Script and converted to automated script using Quick Test Professional (QTP).

•Performed Automation with expert use of Quick Test Pro (QTP).

•Involved in Bug reporting and bug tracking using QC.

•Interacted with developers, users and various members of the team to discuss issues, resolve defects and set priorities.

•Involved in Managerial Meetings and attended various conference calls at different levels from QA, Developers and Clients.

•Validating the integration between SFDC and other applications in the enterprise.

•Involved in Test case preparation, reviews and documented the reports like Test Execution Report.

•Performed Sanity Testing, Functional Testing, Regression testing and Rollback Testing.

•Used SQL Queries while conducting Database Testing.

•Regression testing after fixing bugs and verified that the fixes didn’t create problems Detecting bugs & classifying them based on severity, priority.

•Participated in the entire life cycle of Defect tracking.

•Provided Post production Support and worked with other team members in resolving the different levels of Priority Issues.

•Created and documented the UAT Test Cases, Test Plan and Test Data. Closely worked with business to walk through UAT test cases, Test Plan and helped in finalizing the list of UAT Test Cases.

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