Customer Service Representative

Brenda K. Monroe

**** ********** *****, *********, ** 29720

Cell: 803-***-**** & Email: ******@*****.***

PROFILE

Recent Administrative Medical Assistant graduate. Self-motivated, bilingual individual with over ten years’ experience in customer service. Hope to utilize the skills and abilities gained on previous positions and recent certification in a customer service position within your company.

SKILLS & ABILITIES

Bilingual

Communication

Customer Service

Analytical

Recruitment

Training Development

PROFESSIONAL EXPERIENCE COMMUNICATION/CUSTOMER SERVICE/ANALYTICAL

Greet executives, staff members, delivery personnel and vendors; ascertaining reason for visit.

Answer questions, transfer calls and refer customers to the correct department.

Screen, locate and connect incoming callers to correct departments.

Identify and resolve customer needs by actively listening and seeking solutions to issues.

Design and develop charts to track and set benchmarks that incite team’s productivity and reduce errors.

BILINGUAL/TRAINING DEVELOPMENT/RECRUITMENT

Provide training, orientation and interpreter services between employer and employees.

Act as on-site liaison to dispense information between corporate staff, client and labor.

Remotely recruited, and once hired, made sure each individual had working knowledge of SOP’s.

Promoted to HR Representative; recorded and filed personnel records including, general employment/health information and termination records.

Created monthly newsletter geared to connect, entertain and inform employees and staff.

Screened and reviewed candidates’ background to determine eligibility for employment

WORK HISTORY

Kelly Services of Rock Hill Administrative Asst. & CSR 5/2013 – Present

Career Exchange Customer Service Representative 6/2012 – 5/2013

American Metro Study Field Research Analyst 10/2003 – 6/2007

EDUCATION

York Technical Medical Administrative Assisting 2015 - 2016

Primerica Financial Licensed Insurance Agent 2013

CPCC Single-Family Home Appraiser 2000

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