Sign in

Customer Service Manager

Newark, Delaware, United States
January 30, 2017

Contact this candidate

*** **** *****

Bear, DE. *****



Jhana Nicole Hines-Cucuta


A position with growth potential where my discipline, analytical skills, positive attitude, professionalism, tireless efforts and interest can be utilized.

Summary of Qualifications

1.Demonstrates honesty, keeps commitments, and is adaptable to change.

2.Well rounded, flexible team player, and the ability to learn quickly.

3.Skilled in applying a logical, common sense approach to seeking practical solutions.

4.Well organized, self motivated, and inquisitive problem solver who enjoys challenges.

5.Communicates effectively when dealing with people of diverse interest and levels of authority.

6.Establishes criteria and work procedures to achieve a high level of quality.


Temple University - Philadelphia, PA

Accounting Major

Archbishop Prendergast High School - Drexel Hill, PA

High School Diploma


Microsoft Word, Microsoft Office, Excel, PowerPoint, QuickBooks


Home Smart Ind., Aston, PA 1/2016-7/2016

Office Finance Manager

Customer contact and packaging new home improvement contracts for lenders

Answering phones, faxes, and email from customers and salesman

Resulting jobs into Lead Perfection and adding them to Net Sales

Releasing jobs to the Production department

Handling all deposits from the jobs that are being released

Producing accurate financial reports to specific deadlines

Responsible for getting customers financed and making sure they have the best rate to fit their needs

Has experience with Excel, Internet, Lead Perfection, and MOD

Advantage Staffing- Temp for Eaton Aerospace, LLC., Glenolden, PA 1/2011-1/2012

Customer Service Representative

Managed multiple customer quotes and orders driven to meet monthly intake plan

Processed and maintained quotes and orders utilizing various internal systems

Updated and managed customer websites

Worked closely with Account Managers and customers to resolve purchase order discrepancies and utilized the service request process for tracking and resolution

Worked closely with Pune team to ensure they are trained on portals and proofreading procedure and identified and resolved any customer issues that arose due to errors made by the team

Knew and applied all terms Long Term Agreements for assigned customers and developed and maintained customer information documents for other team members use

Updated large quotes and order logs for follow up and tracking purposes

Processed expedites by updating the order fulfillment system with lead-time and collaborating with production planning if a quicker delivery is required on all formal and informal follow up requests

Processed incoming and outgoing communication

Worked closely with both Industrial and Aerospace customers including Satair, Socausud, AgustaWestland, and JAC

Had a vast knowledge of FAR and ITAR

Worked with the repair team by processing and entering repair orders

Had experience with MFG Pro, Alpha, Enovia, and CRMS

AIG Direct/21st Century Insurance Company, Newport, DE 3/2008 – 3/2009

Customer Fulfillment Specialist

Reviewed customer policies of customers for various states

Added appropriate activity to customer accounts

Made appropriate actions to customers’ motor vehicle report by increasing or decreasing the premium, adding, changing, or deleting violations, and changing names, birth dates, or drivers’ licenses

Sent various types of policy altering letters to customers as well as to the appropriate department for reviewed

Citizens Bank, Wilmington, DE 8/2003 – 1/2008

Teller Manager

Performed customers’ requests by making deposits, withdrawals, loan processing and payments, and sold specific banking products

Managed a team of three tellers and provided guidance when needed

Demonstrated great customer service, maintained and managed cash correctly in the branch, as well as transported large amounts of money

Assured all audits were up to date, which included tellers, cashiers’ checks, money orders, petty cash, travelers’ cheques, gift cards, and the ATM

Assisted the manager by performing certain conference calls and participating in various meetings.

Certified in reconciling the ATM

Added and made appointments on the branch calendar for potential clients to meet with branch manager

Setup weekly sales meetings to discuss individual responsibilities and to ensure colleagues were capable of meeting their individual goals

Ordered and maintained office supplies

J.C. Penney, Media, PA 10/2000 – 5/2003

Customer Service Assistant

Served the customers and their needs

Answered the customers questions and rang customers and their products

References Available Upon Request

Contact this candidate