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Customer Service Human Resources

Cincinnati, Ohio, United States
January 30, 2017

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Jacqueline Gist-Momin

**** ****** ******* **. 937-***-**** –Cell

Trotwood, OH 45426 E-mail:

Premier Health – Dayton, OH

Miami Valley Hospital Foundation 2007 – 2016

Human Resources/Office of Diversity

Patient Financial Services/Customer Service

Patient Financial/Medicare Billing

Facilitator for Mahogany’s Child/Premier Health

Premier Health – Community Health

Support, organizer and facilitator for Mahogany’s Child Program

African-American Wellness Walk, Breast Cancer Group, Lupus Group and Event Planner Patient Account Associate/Billing

Biller of Facility level UB and HCFA for Medicare HMO Porducts

Software usage including EPIC, Quadax, portal of insurance providers and MITS/State of Ohio Medicare portal

Correct and prepare claims for our insurance provider to enable timely payment for services rendered by all Premier Health Hospitals

Patient Account Associate/Customer Service

Responsible for billing and collection of third party claims and self-pay liability on accounts up to and including final disposition of the account balance in compliance with the departmental policies and procedures

Review and determining the status for referral of accounts to external legal collections

Abide by various regulatory compliance rules, including but not limited to, Advance Beneficiary Notices

(ABNs), Medicare Secondary Payer (MSP) questionnaires, payer-specific rules, regulations and policies, and HIPPA Laws

Share fiscal responsibility with other Revenue Cycle Departments to timely bill and collect on accounts, reduce bad debt, advise and subsequently obtain required information to process applications for all available financial assistance programs, including but not limited to Medicaid Hospital Care Assurance Program (HCAP), Financial Assistance Program (FAP) and Sliding Fee Scale Program Administration Assistant/HR Coordinator

Functions as a liaison, coordinator, and trainer, representative on projects/programs for the department and throughout the organization as related to diversity and human resources

Responsible for providing administrative support to the Director of Human Resources and Diversity

(i.e. maintains calendar, schedules meetings as appropriate.)

Coordinating, organizing and managing activities within the department Corporate Services and the organization (i.e. committee meetings, Town Halls, Blood Drives, Sales, and Employee Recognition).

Researches and compiles data for reports

Provide budget management for the department, pay invoices and interact with Account Payable when appropriate

Assist with interviewing and on boarding process of candidates (i.e. Administration Fellowships)

Customer relations standards and confidentiality are emphasized in all personal and telephone contacts

Support HR Director and staff with special projects and duties MVH Foundation/Donor Information Specialist

High degree of computer literacy with proficiency in Microsoft Office, Windows, PowerPoint, Excel and Raiser's Edge

Experience in database management and the ability to quickly learn new software applications

Able to work accurately with detailed financial data in a fast paced environment and independently prioritize work assignments

Ability to exercise independent analysis and judgment. Process over 3 million dollars annually

Manage the database of over 20,000 records

Strong analytic skills, possess tact and sound judgment, trustworthy, good organizational skills, ability to perform tasks simultaneously, detail-oriented, capacity for problem solving, willing to function and make decisions independently, and strong customer service skills

Oversee 2 Volunteers - daily task activities

KeyBank, N.A. - Dayton, OH 1995 - 2006

Overdraft Recovery

Internal Auditor & Collection Adjuster II

Receive inbound call from clients, Collection agencies and KeyCenters

Perform account maintenance: close accounts (checking/savings) and process payments, negotiate payments arrangements with delinquent clients

Troubleshoot, analyze and remedy customer problems

Perform credit functions (ChexSystems) research, prepare results of all reinvestigations to customers disputes

Prepare and present audit reported (C-Caps), report any findings, which may indicate an out of compliance situation or inappropriate activity in monitoring each adjuster

Monitor 10 adjusters to ensure they adhere to the Fair Debt Collection Practices Act (FDCPA) EDUCATION

Branell College – Atlanta, GA – 1989

Associate Degree: Computerized Accounting

Fort Valley State University – Fort Valley, GA – 1974-1978 Major: Business Administration

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