Customer Service Sales
Resume:
OFFIA, EMEKA FRANK
NO * NRI STREET WOLIWO ONITSHA, ANAMBRA STATE, 070********
***********@*****.***
PERSONAL DATA:
Date of Birth: 26th June 1990
Sex: Male
Marital Status: Single
State of Origin: Anambra
L.G.A: Orumba North
Nationality: Nigeria
CAREER OBJECTIVE
To work In a team of disciplined professionals which are driven by new ideas, challenges and accomplishment of results or goals for the organization.
EDUCATION
2008-2012 B.Sc, Pharmacology and Therapeutics.
* Delta State University (DELSU)
2002-2008 Senior Secondary School Leaving Certificate (S.S.C.E)
* Deo Gratias College, Onitsha, Anambra State
1995-2001 First School Leaving Certificate
* Onyeabo Primary School, Onitsha, Anambra State
PROFESSIONAL QUALIFICATION/CERTIFICATION
Macnel Consult Certificate On Work Ethics
NYSC Certificate On Community Development Service
SKILLS
Computer Skills Microsoft Office proficiency, MS excel, MS power point,Internet Utility, PC fundamental.
Personal Skills:Written and verbal communication skills, Problem solving skills, quick learner, strong customer service skills, Interpersonal Skills, Punctuality and time keeping, teamwork skills Self Motivated, Result-oriented and Target-driven, Sales skills, Negotiation Skills.
Soft skills: Attended a Seminar/Workshop organized by AfriHUB Nigeria Ltd, University of Calabar, Calabar, Cross River State, on “Career Development, Work Ethics, Job Recruitment Processes and Business Development, Investments and Management” (June 2014)
Languages: English, Igbo
WORK EXPERIENCE
RAMSGATE PHARMACEUTICAL LIMITED
Customer Service Manager (2016 - present)
Key Responsibilities
*Attending to Customers
*Costing drugs for customers
*Answering relevant questions concerning the drug from the customer
*I advised patients on drug interactions of the prescribed drug
Key Achievements
*I met daily sales target.
*I improved customer service.
*I introduced a system to easily identify drugs that are about to expire.
*I made new customers for the company.
College Of Health Technology, Calabar, Cross River. (NYSC)
Lecturer 1(2013-2014)
College of Health Technology is a Cross River State’s Medical institution where Undergraduates are trained on Medical courses like Pharmacology, Nursing, Environmental Health Sciences etc
Key Responsibilities:
I lectured Pharmacology students.
I helped set up Laboratory Apparatus for their praticals .
I set exams for the students.
I marked their exams sheet, calculate thier scores and paste thier result.
General Hospital Onitsha
(Pharmacologist 2015-2016)
Key Responsibilities:
• I dispensed drugs
* I asked patients important questions about thier health conditions .
*I advise patients about drug interactions of the prescribed drugs.
*I answered important questions on phone from patients regarding the prescribed drug.
INTEREST/HOBBIES
Reading, Playing football, Playing scrabble .
REFEREE
1. DR KOKELU ANTHONY
College of Health Technology.
Calabar, Cross River State
Position : Medical Officer
2. PHARM EKENE NWOKOBIA
General Hospital Onitsha
Position: Head of department
Contact this candidate