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Customer Service Sales Representative

Mango Hill, Queensland, 4509, Australia
January 28, 2017

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Marissa Bercilla



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Bachelor of Arts Major in English

Bicol University, College of Arts and Letters

A.Y 2005-2009

Professional Teaching

Bicol University, College of Education

A.Y 2012- summer 2013


Licensed Teacher

Academic writer

Experience in BPO

Work Experiences

ESL Teacher

Rarejob Eikawa

handles English classes for Japanese students

(September 2014-December 2016)

Freelance Academic writer


-writes academic papers such as dissertations, book reviews, movie critique, research papers, essays and application letters. Do editing and proofreading for all types of papers including business proposals, business letters and other documents.

(Oct 2013-August 2014)

Customer Service And Sales Representative

Teletech Customer Care Management

-provides customer service to customers of Australian TELCO clients. -also provides pre-sales information to customers who are interested in getting new mobile, broadband and fixed line connection

-process iphone orders

(Dec 2012 - Oct 2013)

ESL teacher

Asia Pacific College-Academic Support Services

-handles speaking class for university-aged Koreans.

-makes weekly progress report.

-designs weekly and monthly assessment tests.

(June 2010 - August 2011)

Sales Representative

West Contact Services

-activate TV box of Comcast customers and offer promotions.

-do basic troubleshooting

(May 2009- May 2010)

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