Quiane L. Bates
***** ********* ****** *****, ** 48225
acyiuz@r.postjobfree.com
March 4, 2016
Dear Human Resources/Hiring Manager:
The purpose of this letter is to express my interest in a Customer Service Representative position with
your company. The opportunity to be employed by Walk-Miller Energy Services, LLC is extremely
appealing. My educational and employment background qualifies me as a competitive candidate for this
opening.
The following strengths that I possess for success in this position include, but are definitely not limited to
the following:
I am a self starter and go getter
Eager to learn and excellent at following directions
Coach, train and develop direct reports
Strong communicative skills
Provide outstanding contributions to customer service for all clients
Exceptional multi-tasking skills
Great team player
I am well-spoken, energetic, confident and personable. Customers will feel comfortable with placing their
issues in my hands. I can rectify their problems in an efficient and professional manner. My experience in
the area of customer service has prepared me for handing highly charged situations, and I am capable of
de-escalating any scenario.
Please view my resume for additional information on my work experience. I hope you will find my
experience intriguing enough to warrant a face-to-face meeting, as I am confident that I can add value to
your company and provide excellent service to your customers as a member of your team.
I can be reached anytime via cell phone, 586-***-****. Thank you for your time and consideration. I look
forward to speaking with you.
Sincerely,
Quiane Bates
Seeking a position utilizing knowledge and education acquired while pursuing careers in the
Objective
Customer Service Industry.
Quiane L. Bates
20680 Fleetwood Harper Woods, MI 48225
acyiuz@r.postjobfree.com
Oakland Community College Royal Oak,
Education
MI
August 2009 May 2013
G.P.A. 3.0/4.0
Associates in Early Childhood Education
Macomb Community College Macomb, MI
January 2003 December 2005
G.P.A. 3.0/4.0
Associates in General Studies
Latch Key Director (September 2015-Current)
Work Experience Grosse Pointe Public Schools
Teacher Assistant (June 2010 August 2015)
Grosse Pointe Nursery School, Grosse Pointe, MI
Implement curriculum
Create lesson plans
Ensure a safe environment
Consultant Support (November 2003- June 2010)
Art Van Furniture, Warren, MI
Handle source issues, specialty is irate situations
Data Entry
Cross trained, back up for all departments
Oversee all service calls to ensure eliminate errors
Customer Service Representative (April 2002 August 2003)
PPOM, Southfield, MI
Handled Incoming calls
Provided insurance benefit information
Data Entry
Billing
Customer Service / Claims Processor (March 1999 April 2002)
Selectcare Health Insurance, Troy, MI
Handled incoming calls in a high volume
Investigated dual insurance claims
Billing and claim processing
Contributed to the merger of PPOM and HAP
References and transcripts are available upon request