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Customer Service Representative

Tacoma, Washington, United States
January 27, 2017

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John C. George

**** **** ****** *.*.

Tacoma, WA 98498

HOME: 253-***-****

CELL: 253-***-****


More than 20 years of collections, financial accounting and management experience. Possess supervision, training, scheduling, workflow coordination, counseling and evaluations of up to 230 military and civilian personnel. Proficient in client service, problem solving and complaint resolution. Extensive experience conducting audits and review of account records, credit checks and analyzing data. Comprehend compliance with prescribed regulations, policies and procedures and prepare detailed management information reports.


March 2012- November 2013- Washington Federal Bank- Mortgage Processor-

Joni Cross- 253-***-****

Initiated the application and gathered necessary documents to enable the Underwriter to make an approval determination. Performed New Construction, Refinance, Home equity line of credit loans. Followed up with members to ensure timely processing of loan. Resolved any issues throughout the funding process. Assisted with any additional task need to ensure member satisfaction.

April 2008- February 2012- Department of Defense- Reserve Pay Supervisor

Darryl Prester- 253-***-****

Supervised the processing of Military Pay related documents for Reserve and National Guard soldiers coming from overseas deployments. Prepared and delivered briefings to large groups of soldiers on entitlements. Answered questions, problem resolution, and performed research. Supervised 13 employees, providing counseling, coaching mentorship, completed time cards and annual reviews. Handled all escalated customer service needs in a professional and prompt manner leading to timely resolution.

January 2006- April 2008- - Countrywide Home Loans Mobile Mortgage Notary

Monica Brooks 808-***-****.

Perform Mortgage Loan signings for independent Escrow Companies when customers refinance or purchase home loans. Notarize required documents and deliver to the appropriate Escrow departments. Delivered signed documents with 100% accuracy and on time service. Expert in loan documents with complete ability to explain and deliver

October 2000- January 2006- Collections Specialist- Labor Ready-

Shawn Porterfield, 800-***-****.

Work as a multi collector on large business accounts. Call on accounts that are over 45 days delinquent and require payment within 10 days. Also service inquiries from the individual Labor Ready branches as to status of customers accounts. Maintain high collection return in excess of 9 million and process to outside collections those accounts that refuse or cannot pay due to cash flow problems.

April 1995- October 2000- Residential Loan Officer- Evergreen Money Source-

Paul Marquart- 253-***-****.

Meet with potential homebuyers and take loan applications. Insure all financial documents are received and submitted for loan approval. Work with clients if problems arise with their credit reports. Giving guidance and insight as to what it will take to correct same and help to gain loan approval. Make calls to realtor’s office to attain new business.

October 1993- April 1995- Customer Service Representative- Metropolitan Savings Bank- Joni Cross- 253-***-****.

Worked as a customer service representative opening new certificate of deposits, savings and checking accounts and maintaining excellent service for customers. Responsible for all IRA accounts and submitting appropriate reports and months end. Acted as assistant to the branch manager in her absence.

June 1971 to August 1993- Finance and Accounting Sergeant Major-

LTC Michael Reagan, 253-***-****,

As Senior Finance and Accounting NCO, assist Finance and Accounting Officer in providing support to military installation. Authorized to certify payrolls, payroll summaries, dependency applications, claims, pay adjustments, property disbursements, reports of deposit, allowances, purchase orders, requisitions, stop payment requests, cash collection vouchers, travel vouchers and other orders, vouchers and financial documents. Performed enlisted evaluation reports, promotions, awards, and other personnel related matters. Operated as the Directorate Mobilization Officer during Operation Desert Shield/Storm. Acted as supply officer for Finance Office and assisted the Directorate Resource Management as a Budget analyst during shortages. Supervised 210 military and civilian personnel, implementing administrative policies and procedures for servicing 22,000 military and civilian accounts. Conducted and oversaw the presentation of military pay classes within the units.


Associate of Arts Degree Hartford Community College, Bel Air, MD Business Administration Major. Extensive studies in Finance, Economics, and Accounting, Supervision, Personnel Management. June 1980

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