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Executive Assistant Customer Service

Location:
Lawrenceville, Georgia, United States
Posted:
January 27, 2017

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Senior Executive Assistant

Hardworking and dedicated administrative professional seeking a position that requires an experienced and dynamic support team member with the ability to perform a variety of administrative tasks.

Administrative Strengths

C-Level Calendar Management

Expert Travel Arranger

Event Planning

Excellent Internal/ External Communications

Expense Reports

Efficient in Windows or

Mac Environment

Maintain Highly Confidential Matters

Detail Oriented

Dedicated

Experience

Sr. Executive Assistant Autotrader - Cox Automotive - Atlanta, GA

2009-Current

Provide administrative support to the EVP/CFO and extended finance teams. Liaison to the executive team and their administrative support. Detailed calendar management. Prepare and arrange extensive travel itineraries. Initiate, review and proofread internal and external correspondence. Collaborate with the support team members on the budget meeting calendar and prepare for the budget season; calendar notifications, all catering, meeting rooms and set-up & attendee confirmation. Maintain supplies and all other duties as assigned.

Executive Assistant Cox Communications, Inc. - Atlanta, GA

1995-2009

Executive Assistant Provide administrative support to Sr. Vice President and Treasurer.

Conference coordinator, meeting planning, expense reports and travel arrangements. Monitor wire transfer accounts, send financial information to investors and manage an accurate database. Prepare due diligence correspondence for the Mergers and Acquisitions group. First point of contact for our company shareholders.

Processing Assistant/Administrative Support American Home Mortgage - Atlanta, GA

1993-1995

Prepare loan applications for under-writing; order credit reports, appraisals, property title search, and employment verifications. Evaluate and verify all information provided on the application. Prepare Truth-in-Lending statements, and request further documentation from the borrower.

Administrative Supervisor/Customer Support AvGroup Airport Services - Chamblee, GA

1992-1993

Supervise a staff of 4 line techs at a PDK Airport fuel-based operation. Weekly billing and invoicing of customers and rentals. Monitor and dispatch orders from a two-way radio. Served as liaison between the air plane owner/operator and FBO Mgmt.

Experience Cont’d

Quality Assurance/Call Center Supervisor TeleNational Communications - Omaha, NE

1988-1992

Monitor interaction between Call Center operators and customers/clients; performing test calls, and delivering feedback to the operator. Trained new operators and developed the training curriculum for the telemarketing reps. Involved in all aspects of customer service; problem solving and roll-out of new services. Provide phone support during peak call volumes.

Professional Development

(EAO) Executive Assistants’ Organization – Seattle, WA Behind Every Leader - 2015

Recording Connection – Atlanta, GA Audio Engineering Program/Audio Production Mgmt. – 2009

Stage Audio Production – Atlanta, GA Audio Engineering/Production Intern - 2007

Education

Benson Senior High School – Omaha, NE Diploma – 1985

Behind Every Leader – Chicago, IL EAO Conference Course-work – 2014/2015

References Available upon request



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