Sales Customer Service
Resume:
Charles C. McGuigan ** Lee Ann Ct. Enola PA *****
***********@*****.***
Personal Statement
I am an open-minded, ambitious, and energetic person with a sound and optimistic outlook on all things life. I possess excellent communication skills and I have the ability and experience to relate to a wide range of people. I enjoy learning new things, I can work very well under pressure and I have the background and experience to handle customer complaints while being solution oriented during problematic situations.
Work History
East Coast Sales Manager
Rhino LED September 2015 to Present
Responsible for overseeing all aspects of sales on the East Coast. Helped develop sales strategy for expansion which resulted in company growth from 1.8 million to 11.7 million dollars in sales. Developed Marketing and “warm” lead strategy for all sales reps.
•Management
•Sales
•Scheduling
•Client Relations
•Marketing
Contact Center Supervisor August 2012 to September 2015
Delta Dental of Pennsylvania
Managed and coached contact center agents to provide world class customer service to incoming callers to both provider’s offices and insured members.
•Quality Monitoring
•One on One coaching sessions
•Managed Performance Guarantees for special groups
•Process Improvements
•Conducted Interviews
•Payroll/Accounting
President/CEO
CAM Advertising, Inc. May 2001 to August 2012
Managed accounts for national and local companies (Papa John’s, Pizza Hut, Applebees, Philadelphia 76ers, golf courses, ski resorts, salons) and conducted test market sales for companies like Disney, Warner Brothers, Sharper Image, Vivatar, MLB and NFL products, Marvel and DC Comics. Managed retail accounts for Directv, Home Depot Home Services, and Power Home Remodeling Group in retail stores (Best Buy, Home depot, Sams Club, BJ’s Wholesale Club) with the goal to generate new customers while upholding the image and standards of the clients using a direct sales approach.
Managed and oversee all facets of business, including but not limited to, all day to day operations.
•Management
•Sales
•Human Resources
•Client Relations
•Scheduling
•Payroll/Accounting
Education
High School Diploma
East Pennsboro Area High School
September 1991 to June 1995
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