Customer Service Sales

Barrinuevo, Suzzette P.

City of Sta. Rosa Laguna

Cell No.: +639*********

E-mail Add: ***.**********@*****.***.**

Objective:

To join a company that offers a stable and positive atmosphere and inspires me to enhance and therefore to innovate the work culture for the betterment of all parties concerned.

Skills and Expertise

•Computer Literacy

•Customer Service

•Telephone Etiquette

•Data Maintenance

•Front Desk Management

Professional Experience

Leasing and Tenant Relation Officer - Luzon

January 27, 2014 – April 22, 2016

Metro Gaisano

•Identifies, develops and recommends leaseable areas.

•Reviews existing tenant mix and determine ideal tenant type to occupy the area.

•Identifies/ sources potential tenants.

•Handles negotiations.

•Prepares lease proposals, offer sheets, notice of award, lease contract and other leasing documents using the standard format.

•Evaluates submitted requirements.

•Seeks approval of the identified tenant from immediate superiors.

•Provides the necessary orientations to new tenants (housekeeping rules, and other applicable company policy, rules and regulations).

•Facilitates ingress of new tenants.

•Facilitates processing of working permit for renovation of space or bringing in the cart and other facilities of the tenant

•Ensures that all requirements and required payments are settled prior to ingress.

•Follows-up delivery of tenant’s electrical requirements from Engineering Department.

•Checks the area after set-up or after completion of renovation to ensure conformance to standards and agreed specifications.

•Issues permit to operate after tenant has complied all pre-operating requirements.

•Relays to Accounting Department charges other than the fixed monthly charges to be billed to tenants.

•Facilitates the processing of refund for Security Deposit, Cash bond, and excess payment of pulled-out tenants.

•Keeps track and ensures proper filing of contracts to facilitate easy retrieval.

•Conducts monthly monitoring and evaluation of active contracts to check timeliness of payments, compliance to established and agreed standards and termination dates.

•Validates inspection reports submitted by Floor Supervisors and takes necessary actions in line with the terms and conditions outlined in the contract.

•Monitors tenant compliance to leasing contract together with the Floor Supervisors (floor area, merchandise variety and display, housekeeping, etc.) on a regular basis through inspections, meetings/ consultations and customer feedbacks.

Tenant Relation (Operation Department)

May 2011 - December, 2013

Filinvest Land Inc.

•Responsible for conducting the Pre-operations briefing of FSI Houserules, policies and procedures to tenants who are about to complete store renovation/construction and start with their store operations.

•Elevates tenant’s problems requiring decisions or action to the Operations Division Manage and implements decision promptly.

•Actively participates in the planning development and implementation of action plans that would increase tenants and satisfaction including but not limited to the periodic review updating of the FSI Houserules.

•Prepares monthly accomplishment reports of activities under her area of responsibility and submits the same to the Operations Division Manager.

•Performs other related duties that will be assigned from time to time.

•Performs other related duties such as:

•Maintains a harmonious business relationship with tenants and ensure their satisfaction through constant and proper communication and efficient delivery of basic services provided for a stated in the lease contract.

•Promptly facilitate merchant’s insurance requirements / insurance claims due from FSI in coordination with the Departments concerned.

•Maintains and updates filing of the Operations Division central files’

•Act as necessary supports to Tenant Relation Officer during days off/leave or whenever necessary.

•Conduct Houserules Weekly Seminar

•Conducts weekly mall rounds

•Records and organizes all incoming/outgoing documents of the Operations Division Manager

•Special tasks or projects assigned from time to time

Lease Marketing (Leasing Department)

August 16, 2009 – May 2011

Filinvest Land Inc.

•Conducts Mall check/saturation to source prospects and new concepts for the commercial center.

•Entertains leasing inquiries ( walk-in,phone,e-mails)

•Recommends prospects/concepts for vacant spaces.

•Prepared and release proposal prospects.

•Follow-ups lease proposals ( calls,emails,visits,) set schedule of ocular and mall visits.

•Shows area of lease.

•Assists lease – marketing officer in negotiations and closing deals for vacant spaces. Able to close deals for mall spaces.

•Shedule coordination meetings with prospects for technical operations concerns. Prepares recommendation for leasecom and other correspondence needed.

•Prepare and monitors lease documents needed for confirmed leases.

•Monitor status of existing tenants (account management). Schedule meetings for problematic accounts. Prepares correspondence needed.

•Prepares monthly, quarterly and other reports needed for center.

•Handle Administrative works for the center (supplies, bills payment, job requests, etc. ) monitors documents and file documents. Maintains good tracking and filing system.

•Able to do other tasks assigned from time to time.

Treasury Officer

August 2007 – March 2009

Puregold Price Club Inc

•Handling daily sales

•Monitoring Cash Funds

•Balancing Daily Expenses/ Net income of the Store

•Performs Daily Sales Report

•Assisting tellers for sales

•Checking the take out report of the Cashiers.

Educational Background

Bachelor of Science Entrepreneurial Management

Polytechnic University of the Philippines

2004-2007

Bachelor of Science Information Technology

Polytechnic University of the Philippines

2003-2004

Seminars Attended

•Building a Service Culture that brings Result (September 2010)

•Compassionate Leadership Program (October 2010)

•Telephone Courtesy (November 2011)

•Telephone Excellence Workshop (September 2012)

Personal Information

•March 23, 1987

•Single

•Catholic

•5’3

•Susana Barrinuevo

•Herminio Barrinuevo

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Signature

Contact this candidate