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Information Technology Test Cases

Indianapolis, Indiana, United States
January 28, 2017

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Keith L. Hall, CSM

**** ******* ****** ************, ** 46208 678-***-**** (cell)

Seasoned, battle-tested and results driven Information Technology (IT) professional with many years of experience. I am a learner, relater, arranger and responsible focused individual who has consistently provided customers with valuable information by designing methods to collect and retrieve data.

As a learner, I have a great desire to learn and want to continuously improve. As a relater, I bond with and work well with people. As an arranger, I can organize but also have flexibility. As a responsible individual, I take psychological ownership of what I say I will do. As a focused individual, I can take direction, follow through and make the corrections to stay on track. Finally, I will be able to utilize my interpersonal and technical skills; diverse work experience, education in information technology, management and customer service skills as well as my aptitude to learn in order continue to provide exceptional service.


• Degreed Information Technology (IT)/ Professional/Certified Scrum Master (CSM)

• Certified Global Logistics and Warehouse Associate (GLA)

• Application Design/Development

• Database Design/Development

• Systems Analysis/Design

• Project Management/Management Reporting

• OSHA Certified Forklift Operator

• Team Leadership/Management/Coaching

• Mainframe Programming/Testing/Implementation

• Quality Assurance/Manual Testing

• Computer Software Training

• Production/Technical Support

• Manufacturing/Warehouse Support


• Vincennes University Logistics Training and Education Center (VULTC), Plainfield, IN

MAJOR/CONCENTRATION: Global Logistics and Warehouse Associate (GLA) Certificate and OSHA Certified Forklift Training

• Purdue University, West Lafayette, IN

MAJOR/CONCENTRATION: Associate’s and Bachelor’s in Computer Technology


Manual Tester Experience

Systems Analyst - Mainframe Application Tester (IT Contract)

State Farm Auto Insurance via Keane, Inc. - Bloomington, IL - May 2011 to December 2011

- Served as Test Execution-based Systems Analyst for 5 projects; executed over 80 mainframe manual based test cases

- Served as Test Coordinator for 1 project; initially created over 200 test cases as well as assigned/managed

daily testing activities of 3 manual testers during System Testing (ST) execution

- Utilized mainframe-based tools in order to complete day-to-day tasks

- Utilized Agile Methodology as well as Scrum Master Certification during testing efforts on project

Business Analyst/Testing Manager (IT Contract)

District of Columbia (DC) Government via HireStrategy - Washington, DC - February 2010 to June 2010

- Served as Test Manager for the testing efforts of Ariba Salesforce-based Buyer and Contract Compliance modules

- Served as liaison between Ariba functional staff and DC Government’s Structured Quality Assurance (SQA) staff

- Initially created over 100 test cases

- Executed over 50 test cases via manual test execution

- Managed daily test execution activities of 6 testers during System Testing (ST)

- Provided daily defect reports identified during ST execution

- Created project test plans for PASS – Contracts and Sourcing Project for the District’s SQA (Structured Quality Assurance) team

- Developed test strategy (manual & automated testing), user acceptance standards, resources and meeting contract deliverables

- Created test plans as well as test cases for the implementation of the Ariba Salesforce components Contract Compliance as well as Sourcing

- Continued to develop both strong functional as well as technical skills and built effective customer relationships during this time

- Initially loaded/updated over 25 test cases into HP Quality Center via MS Excel worksheets as well as hosted weekly testing status meetings/daily scrum meetings

- Coached/Mentored testers who assisted with testing efforts

Senior Test Engineer

Pearson Education - Iowa City, IA - January 2009 to June 2009

- Served as Quality Assurance (QA) Analyst for 3 projects

- Executed over 25 test cases/scenarios via manual test execution

- Served as a member of Assessment Information Quality (AIQ) team

- Served as Senior AIQ Analyst who was responsible for the mainframe-based End-To-End (E2E) test execution

Mainframe Application Tester/Systems Analyst (IT Contract)

Computer Science Corporation (CSC) via Longhill Enterprises - Baltimore, MD - November 2005 to May 2007

- Served at the Lead Mainframe Application Tester for the testing efforts involved for work performed on the MARx application

- Acted as Mainframe Application Tester for over 10 special projects

- Assisted with the performance testing of the MARx application

- Executed over 150 test cases via manual test execution

- Coached/Mentored testers who assisted with testing efforts

Other IT Experience

Information Technology (IT) Support/Warehouse Worker

Electronic Recycling Services (ERS) - Indianapolis, IN – November 2014 to March 2015

- Initially created/maintained MS Access Databases and SQL Queries for the purpose of updating/maintaining ERS TV Inventory

- Produced daily, weekly as well as monthly-based management-level reports

- Provided IT Support to the 6 workers who were tasked with the initial pre-sorting of TVs/storing the TV based data into MS Excel-based spreadsheets

- Maintained database by updating via MS Excel spreadsheets

- Maintained historical records by documenting system changes and revisions

- Served as secondary lead of the ERS TV Inventory department

- Maintained safe and clean work environment by keeping shelves, pallet area and workstation neat

- Operated Sit Down Forklift trucks and pallet jacks to move palletized merchandise

- Batched/Bundled/Gathered/Reallocated/Filled various customer orders

- Consistently given the opportunity to learn new responsibilities based on my work ethic

- Supervised staff as well as attended staff meetings on behalf of ERS TV Inventory department

Tech Support/System Analyst

Star Media/All Things Social (ATS) LLC - Indianapolis, IN - May 2014 to September 2014

- Initially designed/developed/maintained MS Access Database for the purpose of keeping track of ATS Contacts; MS Access SQL Queries; MS Access Forms in addition, created the monthly newsletters for both All Things Social LLC as well as All Things Social Booking

- Initially published items for sale via eBay

- Created/edited various Web Sites via for clients

- Provided technical support to staff members

- Consistently given the opportunity to learn new responsibilities based on my work ethic

IT Analyst III (IT Contract)

Caterpillar Inc. via Infotree Service, Inc. - Mossville, IL - March 2012 to May 2012

- Served as backup Salesforce Administrator; gained Salesforce experience through both hands on as well as attendance of Salesforce Essentials (ADM201) course which was held in Chicago, IL

- Resolved over 5 Caterpillar-based product backlog items as these items related to Salesforce application

Business Analyst (IT Contract)

Buccaneer Computer Systems & Services, Inc. (BCSS) - Owings Mills, MD - June 2010 to December 2010

- Served as Lead Business Analyst for 3 projects

- Presented over 85 test cases to the client CMS (Center of Medicaid Services) in order to gain their approval of them

- Initially created over 400 test cases

- Executed over 100 test cases via manual test execution

- Analyzed high level business requirements and functional specifications with the objective of planning/writing test scenarios and test execution scripts ultimately executed by test engineers

- Presented test scenarios to the client during technical walkthrough sessions required for each major software release to establish confidence in the test coverage and the test quality

- Facilitated peer reviews with testers and business analysts in preparation for client walkthrough

- Verified the accuracy of test evidence for compliance with expected results for MAPD Contract. The MAPD Contract supported the healthcare industry-based testing as it related to the needs of the client Centers of Medicare & Medicaid Services (CMS)

- Consistently given the opportunity to learn new responsibilities based on my work ethic

Senior IT Consultant (IT Contract)

Pearson Education via Ness USA, Inc. - Iowa City, IA - February 2008 to January 2009

- Served as Team Lead of the Production Validation Team (PVT) for 15 mainframe-based projects

- Coached/Mentored fellow PVT members

- Managed successful execution of over 15 projects

Project Manager (IT Contract)

Macy's Systems Technology Group via SPI, Inc. - Duluth, GA - July 2007 to December 2007

- Served as On-Site Project Manager for the maintenance of a mainframe-based test automation tool

- Coached/mentored offshore staff during project

- Managed the daily activities of 5 members who were located in Mysore, India

Other Experience

Company Position Function Location Date

Eli Lilly via InSync Staffing Warehouse Operator Manufacturing Indianapolis, IN 10/2015–5/2016

Pearson Education via On Demand Staffing

Equipment Operator Manufacturing Indianapolis, IN 6/2015-7/2015

Trends via Forge Staffing Warehouse Worker Manufacturing Indianapolis, IN 5/2015–6/2015

Maplehurst Bakeries via Indiana Staffing

Warehouse Worker Manufacturing Brownsburg, IN 3/2015–5/2015

Vincennes University Logistics Training and Education Center (VULTC)

Warehouse Intern Manufacturing Plainfield, IN 10/2014–10/2014

Goodwill Industries Production Assembler/Warehouse Worker

Manufacturing Indianapolis, IN 8/2014-10/2014

General Election Commission Voting Judge Government Peoria, IL 4/2013-3/2014

Youth Build Indy AmeriCorp Coordinator Volunteer Indianapolis, IN 5/2014-6/2014

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