Medical Manager

HARJEET RANDHAWA

***** *** ******, ******, **, V*X 3B5

Phone# 778-***-**** (cell)

Email: ************@*******.***

SUMMARY OF QUALIFICATIONS

Working knowledge of Microsoft Office applications including Access, Word, Outlook and Excel

Ability to organize and set work priorities

Ability to work both independently and as a team member

Ability to maintain a calm demeanor during busy or stressful times

Ability to exercise good judgment in recognizing scope of authority and protecting confidential information

Good analytical skills

Excellent written and verbal communication skills

Detail orientated

EMPLOYMENT EXPERIENCE

Coast Capital Savings HHQ Oct 2016 - present

9900 King George Blvd., Surrey, BC

Administrator

Provide administrative support to the Investment Ops Team

Provide assistance with mail sort

Data entry, filing

Vancouver Coastal Health May 2015 – Oct 2016

Vancouver General Hospital

899 West 12th Ave., Vancouver, BC

Office Administrator

Provide confidential administrative /secretarial and logistical support to the Medical Director and Head, Department of Anesthesiology and Perioperative Care, as well as support for Division Heads and for all members of the Department

Maintain the Department Head, Division Heads and Department staff appointment schedules and time commitments by receiving appointment requests and determine urgency of requests in order to respond to scheduling requirements.

Facilitate coordination of staff, locums, fellows, residents, students and paramedics.

Recruitment – Coordinate all aspects of recruitment of new staff members, locums, fellows, visitors, observers, and research assistants

Coordinate the flow of information, ensuring accurate and timely delivery of administrative services and keeping the Department Head and department staff apprised of issues and activities

Coordinate VCH network accounts, email, Internet Explorer, Sunset, PCIS, Careconnect/Excelleris access with Info Technology by submitting requests to IT electronically for all new staff members, locums, fellows, residents etc.

Liaise with Info Technology to help with troubleshooting issues the staff may be experiencing with access to computers, computer programs, pagers etc.

Coordinate, maintain and distribute lockers for all staff incoming and outgoing on a regular basis and emails info to all prior to their start date.

Produce a variety of documents including reports, correspondence, presentation materials, spreadsheets and memos that are accurate and appropriately formatted utilizing various word processing database software

Schedule complex case conferences

Maintain staffing schedules for staff, locums, fellows, residents and medical students

Input information into the Sunset scheduling system for daily and weekly anesthesia assignments

Manage Foundation, Research and Operating Account

Payment of invoices, accounting tasks and maintenance of various distribution lists

Monitor departmental expenditures and maintain balances on several departmental accounts.

Prepare expense reports and reconciliations, invoices and travel requisition forms; interact with VGH Financial services.

Determine accounts for incoming revenues, complete the appropriate paperwork and submit for deposit.

Organize interviews, prepare letters and application packages for recruitment of new staff

Process documentation for termination of professional staff

On behalf of Department Head and faculty members, act as key liaison with relevant UBC departments, and other external agencies (BC College of Physicians and Surgeons, etc.) regarding recruitment of external personnel

Liaise with Faculty regarding speakers, meetings, and events

Book space/rooms and coordinates equipment setup and catering

Maintain booking of computer equipment

Dream Office Management (B.C.) Corp July 2014 – May 2015

1290 – 13401 108th Ave., Surrey, BC

Administrative Assistant/ Acting Assistant Property Manager

Managing Building Operators

Monitoring tenant request work orders in Angus One System

Tenant on boarding and off boarding process management

Dealing with tenant disputes

Sending Tenant Memos and correspondence

Replying to requests of tenants

Update and maintain regional, staff and tenant contact and distribution lists

Prompt invoicing of tenants

Code all invoices in timely fashion & accurately and enter in JDE

Continued and expanded use of JDE procurement system

Run monthly and yearly JDE financial reports

Prepare purchase orders

Other administrative tasks as assigned by the Regional VP and Property Managers

Administer Travel Choices program

Collection of retail monthly sales reports

Assist in running the tenant BBQ & other tenant retention activities

Assist in parking administration

College of Physicians & Surgeons of BC March 2008 – July 2014

300-669 Howe Street, Vancouver, BC

Assistant, Complaints and Practice Investigations Department

Maintain complaint files

•Act as a liaison between all parties involved in each complaint

•Create and open complaint files

•Send form letters to complainants and physicians

•Manage bring-forward system and send form letters accordingly

•Review complaint files for completeness, consistency, and accuracy

•Providing training to new assistants

•Review new assistants progress and provide feedback to management team

•Close and file complaint files

•Track further actions arising from case conclusions

•File committee minutes

•Cull records

Provide administrative and clerical support to the Complaints and Practice Investigations Department

Complete dictation as required

Respond to telephone inquiries from both physicians and members of the public regarding the complaint process

Assist with the preparation for committee as required

Photocopy complaint file documents as necessary

Dr. David Maberley Inc. July 2005- 2007

UBC/ VGH Eye Care Centre

#2550 Willow St. Vancouver, BC

Medical Secretary/ Office Manager

Surgical bookings, specialist and private billings

Hiring and training staff

Accounts Receivable and Payable, Ordering office supplies

Managing staff and physician schedule

organizing travel and meeting arrangements

Care Point Medical Centers Sept 2001- July 2005

#711 West Pender St., Vancouver, BC

#230-150 West Esplanade, North Vancouver, BC

Clinic Manager

Mange accounts receivable

Weekly bank deposits

Hire, train and supervision of staff manage staff and physicians schedule

WCB, legal and ICBC and specialist billings, Submit to MSP, billing rejections

Order office supplies

Generate weekly and monthly reports

Opened three new clinics

Handle patient complaints, and after hour situations

Care Point Medical Centers Oct 2000 – Sept. 2001

3195 Granville St., Vancouver, BC

Medical Office Assistant

Admitting patients, collecting fees, filing out forms (physicals, Military, RCMP, WCB)

Answering phones, booking appointments, referrals, check MSP coverage

Home Depot July 2003-May 2004

#900 Terminal Avenue, Vancouver, BC

Cashier (Part time)

Cash in and out

Stock supplies

Assist customers

White Spot Restaurant Ltd. 1998- July 2001

#1616 West Georgia Street, Vancouver, BC

Waitress/ Hostess (Part time)

Serve and greet customers in a friendly and professional manner

Answered phone calls

Takeout orders

Handle cash

Assist training new staff

EDUCATION

Compu College School of Business May 2001

Burnaby, BC

Medical Office Assistant Program

Medical/ Surgical Terminology

Anatomy and Physiology

Medical Transcription

Medical Administrative Procedures

Computer Billing

Clinical Procedure

Sir Charles Tupper Secondary 1995-2000

Vancouver, BC

Grade 12 Diploma

DEMONSTRATED STRENGHTS

Determined, self-motivated and focused

Effective time management skills, exercise good judgment in prioritizing required duties

Continually striving to achieve high professional standards

REFERENCES UPON REQUEST

Contact this candidate