Customer Service Engineer

Christopher Byers

Summary

Experienced Telecommunication Tech with broad engineering and building skills Highlights

Digital circuitry

Fiber

AC/DC power & control Systems

Test equipment operation

Diagnostic testing

Central Office construction

Ethernet

BICSI/ NEC/Telecom standards

Superior troubleshooting skills

Excellent written and verbal communication skills

Iron work

Fiber duct

Digital & sonet circuits

Digital & sonet testing

Accomplishments

Installation of digital and fiber multiplexers for Century Link, AT&T,Verizon,Fujitsu,Hitachi,T Mobile and other various providers of network and central office equipment including turn up and testing Experience

Field Engineer

January 2010 to Current

WolffCom - Merritt Island, FL

Currently employed contract work for Century Link and Verizon Wireless, install digital & optical equipment including provisioning of equipment, testing, troubleshooting answering customer questions about product uses. Continued internal education,training and certifications to stay ahead of new technology being introduced. Maintain customer records for orders obtained, and submitted orders for processing. Quote prices,terms and other bid specifications.

Work on projects to provide excellent customer service for client base. Battery & Power Technition

February 2009 to March 2010

Battery Research & Testing - Dade City, FL

DC power installation and battery back up

Installed rectifiers and batteries along with testing for customers such as Disney,TECO, various power plants and Air Force and Army bases all over the world.

Worked with customers to provide DC power service and proper cabling structure to meet client needs Tech/Supervisor

February 1995 to November 2001

NEC - Herndon, VA

Install Turn Up and Test NEC equipment for Global Crossing, AT&T, Frontier Communications. Education

Adtran certification

Fujitsu certification

Siecor fiber cert

Rel-tec rectifier school

AT&T 77630 cert

BICSI standards since 1995

55119 Alco Rd, Astor FL 32102

Home: 386-***-**** - Cell: 386-***-**** - ********@*******.*** NEC standards since 1995

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