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Customer Service Real Estate

Location:
Los Angeles, California, United States
Posted:
January 26, 2017

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Laura Gillaspy

213-***-**** acyhzp@r.postjobfree.com

OBJECTIVE

To obtain a Management/Marketing position in real estate company/property management with a room for career growth.

PROFILE

A responsible and experienced leader with noted accomplishments in Management, Marketing, Customer Service and Administrative Support. An exceptional communicator with strong interpersonal skills, precise attention to detail, effective follow-up skills and the proven ability to convey complex information effectively and persuasively. A Team Player that does all work in excellence with enthusiasm, a dynamic personality and high motivation. Licensed Real Estate Salesperson, DRE #01997655

PROFESSIONAL EXPERIENCE

Sperry Commercial Global Affiliates, BRC Advisors Los Angeles, CA

December 2015 – Present

Executive Assistant to CEO/COO

●Provides the technical skills and administrative support skills in assisting the CEO and President in all the marketing campaigns, personnel management, operations management, event coordination, and functions.

●Provides administrative support in placing Private Placement Memorandum, preparing marketing materials for specific deals, as well as other duties.

●Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager.

●Offer advanced computer skills in MS Office Suite.

●Creates all email campaigns on Constant Contact.

●Creates proposals, underwritings, on and off-market flyers on CRM, Buildout, MLS, Loopnet

●Responsible for efficiently managing the home sale or purchase transaction.

●Handle all TC duties.

●Remind the agent of current and upcoming events to ensure things run smoothly

HPM Property Management Los Angeles, CA Sept. 2012 – July 2015

Property Supervisor & Office Manager

●Responsibilities include: Leasing of vacant units & Providing Excellent Customer Service.

●Conduct move-in/out inspection of units, inspections with City, County, and State Inspectors, AAGLA, HACLA-Section 8.

●Conduct property tours with potential rental applicants and follow ups, assist potential residents through the rental process, while handling and resolving any resident concerns.

●Collect and deposit rents, produce and post notices when needed.

●Prepare and file tenant and owner paperwork, accounts payable & receivable as required using Yardi Genesis.

●Maintain buildings presentably, oversee maintenance crews and construction projects.

●Interact with all Vendors, Property Owners, Accountants, Company Executives, Managing Partners and Attorneys.

●In charge of Payroll, Vendor payout and authorization and management of Administrative staff.

BRC Advisors, Inc. Los Angeles, CA Sept. 2012 – November 2015

Operations Manager

●Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant, and office clerk.

●Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

●Offer advanced computer skills in MS Office Suite and other applications/systems.

●Responsible for efficiently managing the home sale or purchase transaction.

●Handle all TC duties

●Remind the agent of current and upcoming events to ensure things run smoothly

Power cell Company Los Angeles, CA July 2010 – Jan. 2012

Customer Service/ Salesperson / Consultant

• Responsible for sales and customer satisfaction

• Explain prepaid service clearly

• Perform daily reporting via Quick Book

• Operate POS

• Handle customer inquiries, billings questions, payments

• Handle verbal and written client communications

• Monitor and order office supplies

• Call phone carrier service to fix customers phone service

• Informed in all the latest changes of the carrier services

• Handle any problems customers may have

Designer Studio Company Los Angeles, CA Feb. 2010 – Aug. 2010

Web Designer Assistant

•Work with company web designer and studio supervisor in the products department

• Create Description of product using keywords

• Create advertisements on different websites

• Handle phone calls from customers about products

SKILLS & INTERESTS

Skills: Proficient in Microsoft Office, Basic C++ Programming, Strong Communicational Skills, Yardi, QuickBooks, Lone Wolf, CRM, MLS, Buildout, Back Agent, Loopnet, Realnex, Constant Contact.

Interests: Business, Marketing, Real Estate, Psychology, Commercial Real Estate, Management, Accounting



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