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Manager Customer Service

Oklahoma City, Oklahoma, 73170, United States
January 26, 2017

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Amy Miller

**** ** ***** **., ******** City, OK *3170

405-***-**** • • Profle:

Dedicated and disciplined employee with more than 8 years of experience gaining exceptional knowledge in all areas of the accounting and offce management feld. A forward-thinking team player with excellent follow through, appropriate decision making skills and committed to providing an advanced level of detail and accuracy to ensure the highest level of operations satisfaction. Business savvy individual with smart resource optimization skills, thriving to meet goals that far exceed man- agement expectations.

Core business competencies include:

Offce Management


Account Reconciliation

Expense Control

Budget Preparation

Financial Analysis

Human Resource Management

Selection & Recruitment

Performance Appraisals

Restaurant Management

Professional Experience:

US Fleet Tracking

Accounting 2/2014 – 3/2016

I utilized my well established accounting knowledge by providing continual and superior support to the company during and after a critical transition period, due to an unexpected quick massive growth, by stabilizing fnancial loss and developing sound procedures to ensure fnancial stability and continued growth. A key accounts receivables person who was a large contributor in raising the revenue by 25% in 12 months by maintaining accurate billing while providing professional and reliable customer service to the diverse clientele.

• Generated all monthly, quarterly, bi-annual and annual invoices, verifed billing accuracy on large accounts and sent out invoices per the clients preferred delivery method.

• Received, applied and recorded all checks, cash and wire transfers into the company’s accounting system and deposited checks and cash into the company’s operating account through remote check deposit or at the banking institution.

• Solely responsible for assisting clients with setup of automatic payments through automated clearing house (ACH) and processed monthly.

• Researched all chargeback notifcations received from the company’s credit card merchant services to determine if the chargeback should be challenged or if the client had a legitimate reason to fle. Prepared and fled all documentation with merchant services.

• Handled all collections for the company by analyzing monthly aging reports and contacting the client to secure a payment date.

• Assisted clientele with special billing request and verifed all invoices were prepared as requested before being sent.

• Monitored 150 emails daily and noted any special circumstances, customer issues, deactivation/activation of large accounts and followed-up to verify accurate billing and/or if client’s needs were being addressed and resolved.

• Randomly performed audits on accounts to confrm correct following of accounting policies and procedures. Notifed supervisor if any concerns were found.

• Worked closely with other accounting staff members to ensure all account changes were properly processed prior to month end. Bay Bridge Marina

Accounting Manager 2/2008 – 1/2014

I spearheaded the management of fnancial, administrative and human resource for the company during a high-paced growth period due to extensive dock upgrades and the teardown, rebuild and take over of Hemingway's restaurant, located on the marina property.

• Compiled and presented detailed trial balance, aging, revenue, deposit and departmental reports on a weekly, monthly and annual basis to senior corporate offcers.

• Principal member of the accounting department, administering all accounting functions including accounts receivable, accounts payable, journal entry, billing and collections.

• Examined monthly P&L reports and researched any possible discrepancies and alerted general manager or corporate offcers of any confrmed variances.

• Setup all restaurant BOH accounting procedures and assisted the restaurant manager with maintaining the functionality of the point of sale system.

• Managed all HR functions including payroll, background checks, drug screens, workmen’s compensation and unemployment claims and maintaining up-to-date knowledge on offered health care and retirement benefts. Assisted general manager, corporate offcers and legal counsel with Department of Labor inquires.

• Created and implemented administrative and accounting policies and practices for the marina and restaurant staff.

• Assisted general manager and corporate offcers with creating comprehensive annual budgets by researching historical fnancials and forecasting additional expenditures due to newly added projects and contractual agreements, changes in cost or needed equipment upgrades.


Restaurant Manager 7/2006 – 12/2007

• Management of the day to day operation including troubleshooting customer issues while provided positive customer service.

• Prepared staff schedules.

• Prepared payroll for accounting manager.

• Reconciled daily income and prepared bank deposits.

• Monitored food and alcohol cost percentages and reported to owner any issues or concerns. Alister and Ruby, AliRue Boutique

Store Manager 7/2006-12/2007

• Managed a staff of 3 employees.

• Created and implemented an inventory system and process.

• Prepared schedules.

• Prepared payroll for accounting manager.

• Reconciled daily income and prepared bank deposits.

• Provided pleasant and knowledgeable service to all customers. Shelter Insurance

Offce Manager 1995-2003

• Assisted with administrative duties (e.g., answering phones, scheduling appointments, billing and bookkeeping).

• Claims Processing.

• Reconciled company operating account monthly and reported any/all discrepancies to agent.

• Communicated with home offce regarding various issues.

• Assisted agent with walk-in customers.

• Created and maintained fling system.

Computer Skills:

• MS Excel, Word and Outlook

• Quickbooks

• Dockmaster Accounting Program


• Heartland Credit Card Processing Service

• PayJunction Credit Card Processing Service

Education & Professional Development:

Educational Seminars

Payroll Laws, 2011 - Human Resources Law, 2010 - How to Succeed as a One-Person HR Department, 2011 Chesapeake College

Accounting, 2010

References Available Upon Request

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