Customer Service Sales

TARA BUTLER

832-***-**** ****.********@*****.***

PROFILE

Solid background in Administrative task, including Client Relations with strong emphasis in telecommunications and account management. Consistently exceeded deadlines and customer service expectations. Experienced in presenting results of consortium operations. Skilled in developing and implementing standardized policies and procedures.

SKILLS AND ABILITIES

Cashiering: Hands-on experience in accepting payments from customers and give change and receipts. Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy. Proven record of using the right process for cash, credit cards, or other types of payment. In-depth knowledge of handling returns and exchanges of goods. thorough understanding of counting the money is in register at the beginning and end of shift.

Customer Service: Track record of greeting customers in a polite and friendly manner. Able to bag and wrap customers’ purchases. Demonstrated ability to assist customers to sign up for store rewards programs and to apply for store gift cards. Proven ability to answer customers’ questions and give information regarding the business procedures and policies in an exact and customer-friendly way.

Communication: Excellent verbal and written communication skills. Dedicated and careful – high level of accuracy and strong attention to detail.

Computer

• MS Word, Excel and Outlook

• Quick-books and financial software

Administration: Progressive four years of professional experience in customer service administration. Possess outstanding problem solving and customer service skills. Strong management, organizational and relationship building skills. Proficient in computer applications like Windows, Spreadsheet, Word processor and the Internet. Result-oriented and has the ability to meet deadlines and work under pressure. Good analytical and interpersonal skills. Ability to deal in a professional and courteous manner with multiple clients. Excellent team player with good negotiation skills.

EXPERIENCE

9/14/2014 TO PRESENT

Mister Car Wash

Houston, TX

CASHIER/ CCR

Responsible for acknowledging customers by greeting them as they enter. Process transactions which includes cash, check, debit/credit/ gift card payments accurately with a strong attention for detail. Promote specials offers to customers. Responsible having a balance cash drawer. Prepared deposits and change request. Stock lobby with merchandise and refreshments for customers. Answer all customers questions..

09/2008 TO 1/1/2014

Diversified Staffing

Houston, TX

Warehouse Clerk

Responsible for marking materials and identifying information using appropriate method, assist in counting of physical inventory, complete requisition forms to order supplies from other departments, file requisitions, work orders, or requests for materials, tools, or other stock items and distributes items to shipping or to designated route driver storage area, organize warehouse and work area for orderliness at all times.

Assembly\ Order Picker Forklift

Assist with shipping and receiving, unload trucks, check merchandise, and match purchase orders to sale orders and distribution to sales associates for processing.

Read customer orders, work orders, shipping orders, or requisitions to determine items to be moved, gathered, or distributed and/or shipped.

Move materials and items from receiving or storage areas to shipping or to other designated areas

Open bales, crates, and other containers.

4/1/2010 TO 6/1/2014

Massage Envy

Houston, Tx

ASSISTANT CLINIC ADMIN., CSR/SALES

Responsible for assisting the clinic Administrator with: Overseeing and managing the daily operations of the clinic. Managing sales associates and massage therapy staff providing excellent service to members/guest by answering phone calls, setting appointments, greeting members/guest upon arrival and selling memberships. Contact customers following sales to ensure ongoing customer satisfaction and resolve customer complaints. Training and monitoring the performance of sales associates. Creating and maintaining staff and therapist work schedule. Maintaining professional and impeccable clinic environment for employees and member/guest. Inventory and ordering supplies at Clinic Administrator request.

8/1/2007 TO 8/1/2008

Redline Recovery

Houston, Tx

COLLECTIONS RECOVERY

Responsible for Handling complex calendar management and client/customer call backs, Assist customers with complaints, orders, error, account question, billing, cancelations and other queries, meet daily sales quota, collect payments on past due bills, locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases. Placed and received outbound/inbound calls to debtors. Set up repayment plans and new terms of sale. Record new commitment to repay debt.

References available on Request

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