Sign in

Customer Service Information Technology

Sterling, Virginia, United States
January 26, 2017

Contact this candidate

Reza Mahboubi

Cell: 571-***-****


To pursue a technical position in Security, Networking, or cloud computing organizations, to utilizing both my strong technical and managerial skills.


Experienced Manager with proven ability to lead diverse teams to successful outcomes highly competitive technological industries, cutting-edge markets, and fast-paced environments.

Experienced in leading Customer Service and Sales teams to meet set goals and quotas.

Strong business acumen combined with progressive years of hands-on technical experience.



Monitoring tools, such as PRTG, IPMonitor, SoalrWinds Cacti, Zabbix, Spotlight, Scrutinizer, and Monitis.

GoToAssist, ServiceNow, and Ubersmith application, Remedy Incident and Problem Management Systems

Customer Relationship Management


CSRA, Arlington, VA March 2016 – Present Information System Security Analyst

Monitored security audit and intrusion detection system logs for system and network anomalies.

Provided technical oversight and enforcement of security directives, orders, standards, plans and procedures.

Developed technical and programmatic assessments, evaluated engineering and integration initiatives, and provided technical assistance to assess security policies, standards and guidelines

Implemented, enforced, and communicated security policies and/or plans for data, software applications, hardware, and telecommunications

Developed tests and operated firewalls, intrusion detection systems, enterprise anti-virus systems, and software deployment tools

Reviewed security requirements and subsequently reviewed systems to determine if they have been designed and established to comply with established standards.

Conducted regular audits of computer systems to determine that they are operating securely and that data is protected from both internal and external attack.

Responded to queries and requests for computer security information and reports from both internal and external customers.

Monitored user access process to ensure operational integrity of the system.

Enforced the information security configuration; maintained system for issuing, protecting, changing and revoking passwords on different devices and applications such as, RSA Token, Sidewinder, Arcsight, Forefront, Site Protector, ePO, McAfee Web Gateway, F5 load balancer, and SEPM.

Implemented proxy blocked and unblocked IPs, and URLs, on different devices such as Web Gateway, Sidewinder, and Cisco ASA Firewall.

Maintained and updated daily reports to be routed to higher authority to maintain accurate records and accountability of daily activities

Preformed remediation of ePO, and SEP on server clients, and workstations.

Managed daily requests via Remedy ticketing system

Communicated effectively with customers and clearly present technical approaches and findings

Provided technical consultation on tasks; provided leadership and work guidance to less experienced personnel.

Prioritized workload to ensure that escalated requests are completed in a timely fashion.

BroadAspect, Sterling, VA

Jan 2015 – Sep. 2015

Cloud Engineer

Configured, and installed PRTG probe as monitoring application on the clients’ servers.

Created, and configured new devices to the PRTG monitoring tool to monitor different area of concern.

Resolved problems in cloud applications by proper identification as per client requirements.

Configured firewall policies on different models of Fortigate firewall.

Configured group policies on windows AD servers.

Managed, and created users’ accounts on customers’ Virtual AD servers through a vSphere console.

Managed, and created users’ account on Exchange server through OWA.

Performed a regular maintenance and Windows update on Windows Servers (2003,2008,2012)

Configured, and Monitored Dell’s servers’ iDRAC through an Open Manage Essential console.

Cvent, Mclean, VA

May 2013 – Oct 2014

NOC Supervisor

Ensured adequate coverage of 24/7/365 in two different offices (USA, & India) for the NOC personnel to continuously monitoring of all services, and ensuring that every reasonable effort is made to restore the service as quickly as possible in the event of an incident.

Managed and led the offshore office in India with six team members.

Ensured day-to-day work tasks are completed productivity.

Reviewed quality of work (e.g. tickets accuracy, completion of daily checklist, and ticket summaries).

Ensured process and procedure are followed to meet the company’s standard.

Prioritized workload and meet deadlines to ensure that operations are not adversely impacted.

Oversaw project and team assignments to ensure that all tasks and projects are managed efficiently and that roles of team members are clearly defined.

Identified employees’ strengths and weaknesses and created individualized training plan for growth in technical and career expertise.

Sought to promote a healthy team environment, thus maintaining and increasing overall team morale and individual team members’ job satisfaction.

Implemented, developed, refined, and documented NOC policies, processes, procedures, and associated systems requirements.

Identified and took responsibility of many issues and followed them through to resolution.

Interviewed new team members to ensure that the required skill sets and competencies are added to the team.

Geek Squad (Best Buy) Sterling, VA

August 2012– May 2013

Consultation Agent

Troubleshot software and hardware on different devices such as workstations, laptops, tablets, and smart phones.

Installed and maintained operating system such as windows XP, Vista, 7, 8, and Mac.

Installed and maintained antivirus and security software.

Assembled desktop computers.

Installed and monitored backup software.

Installed personal computers, software, and peripheral equipment.

Monitored functionality of equipment to ensure system operates in conformance with specifications.


Consulting and Full-Time Employment


Executive Courier Services, Customer service agent 2007-2010

Delco Line Sterling.VA Inventory Assistant Manager 2007-2007

Esteeman Company, General manager 2002-2006


M.S. in Applied Information Technology, Concentration in Cyber Security GPA: 3.90

George Mason University, Fairfax, VA May 2014 Information Technology, Concentration in Security GPA: 3.66 George Mason University, Fairfax, VA May 2012

Contact this candidate