Engineer Support
Resume:
Reginald D. Garnigan
Decatur, GA *****
e-mail: r ********@*****.***
US ARMY RESERVE DESERT STORM VETERAN:
****-**** *-* ********* Specialist (Third Army / Fort McPherson) Served in Desert Storm (Riyadh, Saudi Arabia - Kuwait) TECHNICAL SUMMARY
LINUX, SUN, HP UX, Bash Shell Scripting,, Unix/Linux Administration, Application Support technology, Networking, FTP, TCP/IP, SNMP, Apache, Change Management, Web Server support, Cloud Computing(IAAS;PAAS;SAAS)large enterprise billing systems, Video on Demand Support/Streaming, Linux Virtual Server, LAMP, Remedy,JAVA, troubleshooting java logs SunTrust via IBM
Oct 16, 2015 - Feb 1, 2017
Linux Intergration Engineer
● A skilled Linux Intergration Engineer for the Wholesale Treasury and Financial Production Services.
● Experienced Linux production Support and Administration.
● Proven work experiences in AIX and Linux Administration and Configuration.
● Proven work skills and understanding of Oracle and sql command line.
● Excellent understanding of the LINUX command -line and process management.
● Familiarity with J2EE based applications and framework for multiple platforms/OS (Tomcat, Jboss.Websphere)
● Expert Linux Application Support with Oracle databases.
● Shell Scripting abilities in ksh, bash, perl.
ClearLeap.com
June 16, 2014 - Jan 15th, 2015
NOC VOD Engineer
● Provides detailed root cause analysis as needed for VOD outage issues.
● Perform accurate and precise real-time investigation and triage of third party applications.
● Maintain policies, procedures for network/Linux administration
● Responsible for documenting issues / resolutions via ticket system for present / future reference
● Tier 2 support line of escalation to all customers and vendors
● Actively participate in a program of continuous improvement of all products and services
● Ensures that decisions and actions are made with the NOC Mission as driver.
● Foresees problems or challenges and amends procedures accordingly.
● Places an emphasis on quality while driving toward expected results. Giesecke & Devirent America 3S
Sep. 2011- Oct. 2013
Application Support Engineer
● Took ownership of customer issues from start to resolution.
● Performed Server Support and Monitoring for multiple Web servers.
● Responsible for identifying and troubleshooting issues via LINUX command-line within SLA.
● Responsible for responding to customer issues via Clarify and Remedy.
● Migrated code; abend fixes and upgrades via LINUX command-line
● Supporting Third Party applications via Linux, SQL/Oracle command
● Supported Customers CloudStack IAAS; PAAS; SAAS.
● Created and managed Customers and Process Id’s and access. EricssonTV - Atlanta, Ga
Oct, 2010 - Jun, 2014
Unix NOC/VOD Support Engineer
● Supports Unix environment and application for multiple major Video On Demand and Streaming Companies.
● Supports customer via email, phone and corporate wide ticketing system (REMEDY)
● Linux Admin for multiple VOD servers with Linux OS and Oracle 10g database.
● Managed Authentication for users, servers and processes.
● Responsible for monitoring of LINUX filesystem and Third Party Enterprise Application.
● Monitor production services for Hosted Video On Demand application.
● Respond and resolve Linux/Unix server, and data issues..
● Use of Linux/Networking and SQL/Oracle commands to troubleshoot and resolve application issues.
SunTrust- Atlanta, Ga
June, 2009 – Aug 2009
UNIX System Administrator
● Supported site administrators with daily Unix environment, user and process account(id) issues.
● Responsible for scripting access for contractors, employees and processes via command line; for Linux, SUN and AIX
● Worked closely with Solution Center Analysts and Project Managers with server access, FTP, SMTP and TCP/IP issues.
● Monitored and analyzed application Network for performance, availability and connectivity; using third party network monitoring tool.
● Wrote Linux Bash and Korn Shell Scripts to provide user and process access for over 300 Linux servers.
● Worked with Fallout Management Ticketing Systems to track and support internal and external customers troubleshoot and resolve access and security related issues. AT&T-Alpharetta, Ga
December, 2008 to Feb,2009
Unix Production Support Specialist
● Supported internal Linux Customers production and processes via WISDOM Ticketing application.
● Resolved 3G modem configuration setup isuess, via Telegence and Care Billing ticketing applications.
● Monitored Network for connectivity and performance using IBM Tivoli.
● Supported and resolved TCP/IP, FTP and SMTP connections and issues.
● Participated in daily meeting/bridges,with multiple teams for knowledge sharing, change management and issue resolution discussions.
● Utilized Linux and SQL commands to diagnose system issues.
● Performed research in and corrected customer data information in Telegence and Care Billing Systems.
AutoTrader.com At lanta, GA
March, 2007 to August, 2008
Unix System/Application Engineer
● Provided production support for a Linux and SUN servers processing a enterprise billing application in an Oracle 10g environment.
● Ensured the stability of the Application’s Filesystem for Production, QA and Development environments.
● Provided technical support to Developers and DBA’s .
● Spearheaded the deployment of patches, upgrades and new GUI versions. Cingular Wireless (July, 2006 to December, 2006)
UNIX Application Tester/Operation Admin - Cont
● Created and Maintained Unix scripts to process and monitor day to day production environment.
● Responsible for tracking, loading and testing all patches and upgrades.
● Used SQL to query production databases for reports and troubleshooting application performance.
● Supported over 100 users with issues, upgrades and installation. Cingular Wireless (August, 2005 to March, 2006)
UNIX Application Tester/Operation Admin - Cont
● Created and Maintained Unix scripts.
● Performed tracking, loading and testing of all patches and upgrades.
● Used SQL to query production databases for reports and troubleshooting application performance.
● Supported over 100 users with issues, upgrades and installation CompuCredit
August, 2004 to August, 2005
Production Support/Team Lead - Permanent
● Responsible for providing production support for all IT systems, Financial and Web based applications..
● Spearheaded resolutions thru ongoing (tier 2-3) support, for internal and external users of production applications.
● Ensured the stability of the production environment is maintained. By utilizing Unix and Sql commands and scripts.
● Ensured service levels agreements are met with weekly and monthly summaries
● Monitored and supported batch processing and data extraction applications like Tidal and Informatica.
● Responsible for scheduling and administering batches in Tidal
● Tested and brought in new jobs and placed them in production batch processing. Verizon Wireless - Atlanta, GA (September 2003 to July 2004) UNIX Application Support - Contract
● Provided UNIX technical support for multiple reporting servers.
● Spearheaded corporate wide support and monitoring of Verizon Wireless performance reporting applications.
● Provided administrative support for Prospect application on 120 servers nationally.
● Provided quality assurance testing for all data transmission, processes and application issues.
● Participated in large application development projects to ensure that proper processing requirements were considered and developed.
Technical Environment: SQL, Solaris, UNIX Scripting, Oracle, Telecom applications, Rem (ticketing system)
BellSouth Long Distance/EDS - Atlanta, GA (April, 1999 to August, 2003) Production Analyst - Contract
● Provided both application and production support across multiple departments while monitoring and managing system performance.
● Responsibilities also included administration of Maestro. Monitored and resolved batch jobs abends. Provided basic UNIX and code migrations.
● Used UNIX command line. Supported and maintained UNIX OS on AIX, HP and Sun Solaris servers.
● Monitored billing links via Connect Direct to regional BellSouth servers. Performed quality assurance testing for production application releases. T echnical Environment : UNIX, SQL, Informatica, Maestro BellSouth Mobility - Atlanta, GA (December, 1996 to April, 1999) Production Billing Analyst - Contract
● Provided Production Support Processing, Monitoring and problem trouble-shooting and resolutions.
● Monitored and provided First and Second Tier Support over 100 servers in regions owned by BellSouth Mobility.
● Supported and maintained UNIX file systems on AIX, HP UX and Sun Solaris servers.
● Administered, Processed and supported MASTREO’s enterprise batch processing systems.
● Created UNIX shell scripting and code migrations; for dev, test and production servers in Unix environments..
Technical Environment : UNIX, Oracle, Maestro
Education
West Georgia University 89-90
*Computer Information Systems
Georgia Perimeter College 90-92
*Computer Information Systems
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