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Customer Service Sales

Cairo, Cairo Governorate, Egypt
January 27, 2017

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** ***** ** .******** **-Noor

Banha – Kalubiah – Egypt

Mobile: +201007233643

Land line (+2013) 3202266


Skype name:moazmohamed33

To join an organization that would provide me with an opportunity to establish a recognizable career on both the personal and professional levels, in addition to be an active participant in the company success, where my interpersonal skills can be enhanced and fully utilized



Arabic : mother tongue.

English :certified English language levels 3&4 which is delivered in cooperation with Xceed contact center



Operating system (ms, windows – 98/me/ 2000/xp).

Office 2003,2007,2010

ICDL (International Computer Driving License), Syllabus version 0.3.

Typing master course from Berlitz international institute (32 word\minute).

Dale Carnegie course

Contact Center Training Program (1200 hrs), passed Final International Exam.

World class customer services.

Tele-sales for contact centers.

Business correspondence.

Global communication.


Certified Call Center Agents Training Program Xceed Technical Training.

Vodafone retail induction program.

Introduction to Management.

Conflict Resolution.

Performance Management – Team Development Techniques.

Communication Skills.

Qualities of a World Class Manager.

Time Management Techniques.

Emotional intelligence Techniques.

Effective Management Skills "The Kingdomality Profile".

Performance Reviews – Tools & Techniques.

Retail Management – Activities.


Al- Azhar University

faculty of science- B.Sc. in Astronomy & Meteorology

Graduation: Good. 2000/2001


Xceed contact center

Customer service representative

Monitoring& evaluating staff.

Receiving all customers' inquiries about the different services & promotions of the company.

Active Listening, providing feedback, conflict management.

E-point application user

P-smat user application user for cards


Retail executive sales

Handling customer's complaints & inquiries.

Revising cash income & warehouse.

Sales day to day operations.

Arranging schedules & planning shifts.

Monitoring& evaluating staff.

Active Listening, providing feedback, conflict management .

Receiving all customers' inquiries about the different services & promotions of the company

In store trainer

Sibeal application user

Win cash application user

Almiro comp.(Saudi Arabia) aldamam

Area sales in charge

Achieve assignee targets

Sales operation day to day

Find new customer and new channels

Dar Alhekma for medicine distribution

Purchasing in charge

Day to day operation

Organization purchasing operation

Handling delivery operations

Supervised on sales operations

Magd for health care

Team leader

Sales outdoor

Contacting and communicate with customers

Achieve assign target

Follow up team progress in assign target

Original group for distribution

2 years experience as a marketing executive

Purchasing from hyper markets (car four-al Arab mall)

Distributing kinds of accessorisse and cosmetics to pharmacies

Negotiating in purchasing and sales

Responsible for all the distribution process

Planet tours & Travel Hurghde

English tour leader

organizing file (arrival &departure )

organizing tours programs

Arranging schedules & planning

Organizing accommodation

Al Nagah comp.

For manufacturing and selling wood and wood accessories

Sales man.

Purchasing all products




Communication,, tourism, astronomy, sports, internet.


Date of birth : 16-11-1976.

Military status: Exempted.

Marital status : married

Personal information

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