Shaykul Hasnath Cell 586-***-****

Address: ***** ****** **, ****** ** 48089 Email:acyh8l@r.postjobfree.com

Professional Profile

Quality-focused IT professional with 1 years of experience in Systems/Network Installation,

Configuration, Upgrade, and Problem Resolution Activities. Well recognized for identifying and

resolving technical issues and concerns. To obtain a Help Desk/Desktop support analyst position

with a challenging work environment that offers learning opportunities with growth potential.

Technology

Microsoft Office (Excel, PowerPoint, Outlook)

Tele/Video Conferencing Support

Windows XP, Vista and Windows 7

Active Directory

Antivirus Software: Symantec Endpoint Protection, McAfee Anti-Virus

Printer Troubleshooting

Desktop Support

PC Rollout and Setup Workstation

Provided direct customer service and technical support via phone,email,online systems

and in person.

Remote Access Support

Remedy Ticketing System

VPN Management and Remote Client

End Users Support

PROFESSIONAL WORK EXPERIENCE:

CareTech Solution January 2016-July 2016 Troy, MI

Service Desk Technician:

Perform Help Desk Level I support for users and clients.

Troubleshoot network connectivity, network printing and user access issues.

Perform upgrades, installation of software and drivers and essential desktop

troubleshooting.

Install and configured various printers with TCP/IP addressing.

Assisted in troubleshooting user problems relating to Operating System issues

(Windows XP, Vista, 7

Password reset and elevating rights to all users with Active Directory.

Offer Blackberry assistance to users with battery, password reset, software upgrade,

and email/text issues

Assigned user in the server, sent consent form, sent email using Lotus Notes

Deployed updates, service packs and hot fixes using Windows Update, Automatic

Updates, and Group Policies.

Install logical printers on a print server and preparing print server to host clients.

Troubleshooting hardware peripherals like printers modem.

User rights and permission, disabling and enabling accounts, file and folder

permissions and configuring security templates as per need.

Assist on on-site visits and hardware troubleshooting and local system upgrades.

Escalate tickets to different support groups if needed.

Macomb Community College May 2015November 2015 Warren, MI

Service Desk Technician-Intern

Unlocked student accounts and reset passwords.

Maintained lab computers and printers.

Trained new students in proper computer usage.

Perform upgrades, installation of software and drivers and essential desktop

troubleshooting.

User rights and permission, disabling and enabling accounts, file and folder

permissions and configuring security templates as per need.

Maintained and troubleshoot campus computers issue.

Unlocked student accounts and reset passwords.

Created student accounts.

EDUCATION & CERTIFICATIONS

Management Information Systems, Warren, MI

Macomb Community College Bachelor's (in progress)

IT Certifications: A+ (in progress)

REFERENCES

Available Upon Request

Contact this candidate