VP of Operations

Subject: Gene Lee corporate background for your review

Customer-Focused, Certified Operations & Process Excellence, Project Management, and Sales & Marketing Leader seeking key management role where he can leverage his substantial experience and skills to add value, stability and success to a growing organization

Career Highlights:

Results-oriented CMO/PMO/COO candidate, committed to creating value by building robust customer-driven, high performance organizations focused on continuous process improvement, value-added contributions and performance-based achievements. Extensive cross-industry experience in business development, relationship management, program development/management, digital marketing, continually enhancing customer experience and product quality through quality control metrics and methodologies

Developed, marketed, and delivered 350-hour government-sponsored project management program from Voice of the Customer data and tools that increased program revenue 74X, $80,000 to $6 million year over year, improved customer satisfaction to 93%, referral rates to 30% range, and retention rate to 90%

Founded, created, marketed, and sold an innovative smartphone advertising platform

Led a large shared services process standardization and Green Belt projects to redefine service model, standardize processes across three regions that improved cycle times, quality, and process efficiencies

Led a client-facing project for a B2B start-up venture to develop a SaaS paperless student report card system that automated student assessments and evaluations

Directed outsourcing of non-value-added document processing functions to a BPO vendor with anticipated $350,000 net annual savings and 340% ROI

Led development of a real-time online Google Apps attendance tracking system which reduced student risk of program disqualification, improved retention rate to 90%, and avoided $600,000 in potential revenue losses at Construction Institute

Improved ROI by 860%, and improved productivity by 40x by reengineering design and replacing a 20-year-old enterprise enrollment system with an SaaS ERP system, which also speeded application processing from up to 14 days to 24 hours, wiped out $120,000 in OT costs, and saved 300 hours of production time

Marketed services to CXOs, owners, and middle managers of small to mid-sized businesses ranging from $2-$500 million in sales

Managed and grew a technology lease portfolio totaling over $100 million for 6 branches with 60 sales reps, increased retention rate and up-sells

For further information, please request a detailed resume as indicated below.

Thank you for your time.

Sincerely,

Gene H. Lee, PMP, LSSBB, CSM, ITIL

***********@*****.***

213-***-**** (mobile)

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