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Sales Microsoft Office

Dartmouth, Nova Scotia, Canada
January 26, 2017

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Felisha Nauffts

Dartmouth, NS - 902-***-****

To get a career in my desired field


Business Consultant - Halifax, NS - September 2014 to February 2015 Responsibilities

Make outbound calls for promotions, special pricing; actively convert calls into sales through predictive dialers and manual dialing.

Provide feedback on customer reactions and program improvements. . Meet quality, efficiency, and revenue goals established for each individual and team; meet attendance expectations.

Overcome technical and business objections of prospective customers. Compiles and/or work lists of prospective customers for use as sales leads, based on information from Internet Web sites, and other sources.

Makes outbound lead follow-up calls to potential and existing customers by telephone qualifying leads and sell products and services.

Use coaching, training sessions and one-to-one meetings positively to take ownership of your development. Represent positively in all customer interaction. Actively support, at all times, company policy and best practices in the area of security, with special emphasis on the protection of sensitive customer information. Maintain awareness of the availability of all products and services in the company so that every opportunity to meet our customer's needs is taken.

Perform other duties as assigned by management.


Minacs - October 2012 to February 2014

Working on the bell aliant campaign

- Taking inbound calls, providing accurate service with transfers, disconnects, new installs, change and move orders

- On the super sales team, one of only 4 hand picked teams between here and Fredericton. with 16 people on each team, out of 300.

- Provide quality, knowledge on current BPO's (back pockets offers) and establish rapport with customer calls

- Implement "one and done "policy on every call.


Rjf Healthcare - September 2010 to October 2012

In home, helping clients with all personal care,

● Competent in all levels of care.

Direct sales

Convergys - May 2010 to July 2010


Convergys - 2009 April

● Taking customers concerns, and problem


● sales of products under the campaign

Grill cook, line assembly Prepare food for customers McDonalds - November 2009 to May 2010





Market Linc - July 2009 to August 2009

Customer services


PCW and Home Support Worker

Nighting Gale Nursing Service - May 2009 to June 2009 Cooking, cleaning, driving patients/clients to appointments.



Microsoft Office (5 years), Administration (5 years), Adobe Creative Suite (3 years), Project Planning (2 years), Business Development (3 years), Management CERTIFICATIONS/LICENSES

First Aid & CPR Level C

July 2016 to July 2019

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