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Customer Service Nursing Assistant

Las Vegas, Nevada, United States
January 26, 2017

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WHITNEY GALLO Cell: 725-***-****

Xxxxxxxxxxxxxxxxxxxxxx, Las Vegas, NV 89xxx Email: whitneusa1776

PROFESSIONAL SUMMARY. Warm and ambitious proactive, highly skilled specialist with eight years’ hands on experience in a diverse business and healthcare environments. An enthusiastic and resourceful self-starter that “can anticipate things before they happen” coupled with organizational knowledge and exceptional customer service. A compassionate CNA who possesses the unique qualities of sound judgment and decision making, time management, and the ability to handle multiple projects and problem solving skills. A quick learner who is adept to learn new methods and quick understanding of social issues and community service.


Caregiving Abilities

Knowledge of CAN planning Warm; compassionate

Sympathetic and dedication Nurturing and confident

Strong adherence to Safety issues

Willingness to go beyond the scope of responsibilities

Personal Style and Philosophy

Creative and determined Willingness to learn

Flexible and innovative Motivated and ethical

Reliable and adaptable

Communications and Interpersonal Relationships

Maintained active engagements with individuals through effective and personalized communication (both written and verbal).

Coordinated with families and designated individuals regarding patient progress.

Reviewed progress of action items and resolved possible problem areas.

Customer Service

Informed patients/residents about the benefits and features of services.

Profound ability in creating a positive impression in order to build and retain client base.

Skilled in situation analysis and client needs evaluation to get the maximum level of satisfaction of clients.

Highly developed sense of integrity and commitment to client satisfaction.

Demonstrated passion for excellence.

Team Building

Contributed to team effort by accomplishing related results as needed.

Willingness to work a flexible schedule and occasional overtime when necessary.

Possessed a strong work ethic and team player mentality.

Hands-on team member who is known for “going the extra mile”.

Results-oriented with proven abilities in developing positive relationships with the public and co-workers.

WHITNEY GALLO Cell: 725-***-****


Restaurant Associate 2016

Sonic, Boulder Hwy, Henderson, NV

Sales Associate 2013 – 2014

Clarsonic at Macy’s, 1304 W. Sunset Road, Henderson NV

Sales Associate 2010 - 2013

Chanel Inc., 1304 W. Sunset Road, Henderson, NV

Performed duties centered on products assigned to various store kiosks, with primary focus on merchandise presentation. Stocked and rotated interior display areas to reflect changes in inventory and promotion. Assisted in receiving new merchandise and processed incoming merchandise. Provided customer service in a positive, professional and courteous manner, courteously answering calls, greeting customers and assisting them in finding the right merchandise. Proficiency in organizational and communication skills particularly with multi-national customers, with varied socioeconomic backgrounds, sexual orientations and racial diversity. Ensured merchandise was rotated constantly to prevent over-crowding and over-population of stagnant products. Monitored merchandise prices for consistency, competitor-reports, over or under value, and sales.

Financial Consultant 2009 - 2010

Day Spring Consultants, 11307 Little Rd, Port Richey, FL 34668

Provided information and guidance on taxes, investments and insurance decisions. Worked closely with clients to offer personalized financial advice. Met personally with clients to assess their financial situation in order to present a financial plan that includes both short- and long-term financial goals. Helped clients with financial planning decisions for retirement, education, day-to-day expenses and investments. Met with clients regularly to assess how life changes such as marriage, job change or the birth of a child will affect the client's financial plan. Reached out to prospective clients in order to build a strong customer base.


CNA, Nevada State Board of Nursing, Las Vegas – Licensed

Nursing Assistant – Milan Institute, Las Vegas, NV – Certification for Nursing Assistant - 2016

CPR/First Aid/AED – American Heart Association – 2016 – 2018


Available upon request

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