Customer Service Sales

MOHAMADU RAFI. V.M

**************@*****.*** +91-938*-***-***

****@************.*** +91-949*-***-***

Travel Manager/Training/Learning & Development Specialist

A highly motivated and creative professional with more than 19 years’ combined experience in the areas of travel, customer service, fare construction`, administration and learning & development.

Summary of Qualifications

Trained and experienced in IATA-UFTAA as well as British Airways, Galileo, Sabre and Amadeus computer reservation systems, Internet research, MS Word, and MS Excel.

Talent for conveying the “vision” of a place, inspiring excitement and enthusiasm. Able to analyze and fulfill guests’ dreams and expectations for their trip.

Able to work under pressure in fast paced and time sensitive environments and handle multiple projects simultaneously.

Versatility in dealing with a broad spectrum of industry issues.

IATA-UFTAA authorized instructor to teach Foundation/Consultant/GDS Fares & Ticketing (Galileo).

Areas of expertise include

Learning & Development

Contract Negotiation

Fare Construction

Sales and Marketing

Trust Building

Client Relations

Needs Assessment

Communication

Leadership

Tour packages

Caribbean Packages

Domestic/International Travel

Professional Highlights

AL HIND Tours and Travels Calicut, Kottakkal, Kerala, India

(alhind Academy)

BDO(Business Development Officer) Feb-2016-Present

Principal May2012-Aug 2015

Manage and co-ordinate the day-to-day operation all matters related to branch premise

Provide Training in IATA/UFTAA level, Foundation/Consultant/GDS Fares & Ticketing (Galileo).

Manage and co-ordinate the day-to-day operation including advertisement and students related matters and communication with IATA.

AKBAR ACADEMY OF AIRLINE STUDIES, Manjeri, Kerala, India Sep 2009-May 2011

Principal

Manage and co-ordinate the day-to-day operation all matters related to branch premise

Provide Training in IATA/UFTAA level, Foundation/Consultant/GDS Fares & Ticketing (Galileo).

Manage and co-ordinate the day-to-day operation including advertisement and students related matters

AKBAR ACADEMY OF AIRLINE STUDIES, Tirur, kerala, India Aug 2006-Aug 2009

Senior Instructor & Administration

Provide Training in IATA/UFTAA level, Foundation/Consultant/GDS Fares & Ticketing (Galileo).

Administration and correspondence with IATA regarding IATA/UFTAA ATC Authorization.

Manage and co-ordinate the day-to-day operation including advertisement and students related matters

AL- MUAYED WINGS Tour and Travel Agent, Riyadh - KSA May 2004 – May 2006

Travel Consultant & Senior Sales Executive

Provide top notch travel booking and sales techniques to professional travel agents for corporate and individual clients including group booking travel packages and last minute travel and Construct applicable logical lowest fare for their itinerary.

Meet or exceed client expectations. Awarded and recognized for outstanding client relationship skills.

AIR INDIA – National Marketing. Division, Sitar Help Desk (SABRE)

Kozhikode, Kerala, India

Customer service Nov 2003 – April 2004

Answer all type of calls for SABRE information and functional entries.

Resolved trouble calls from SABRE users (Travel Agency).

Co-ordinate Technical Engineers, Installation and reinstallation SABRE Connections and SABRE EVOYA.

Visit Travel Agencies and maximum utilize SABRE and avoid misusage

SANTOSH AIR TRAVEL SERVICES Pvt. LTD (Perinthalmanna)

Kozhikode, Kerala, India Jan 2003 - Oct 2003

Counter Supervisor

Supervise passenger sales Counter.

Construct lowest logical fare

Visa assistance, Hajj, Umrah, Domestic tourism packages, tailor made tours

NATIONAL TOUR AND TRAVELS

Kozhikode, Kerala, India June 1997 - Dec 2002

Sales Executive

Handle different International Domestic Passengers

Issued Automated Ticketing.

Passport and Visa assistance, Hajj, Umrah, Domestic tourism packages tailor made tours.

Educational Qualification

Msc Psychology (Madras University) Doing

Bachelor in Arts (History) (Tourism, General Economics)University of Calicut, Kerala, India.2002

Pre-degree (Science) P.S.M.O College Tirurangadi. University of Calicut, Kerala, India.1997

Professional Qualification

IATA Management of Training Oct 2013,Delhi India.

Airline Marketing. Oct 2006

IATA/UFTAA Advanced Course. 1999

IATA/UFTAA GDS Fares & Ticketing(Galileo) 2005 (Passed with Distinction)

British Airways Fares & Ticketing level-2 (Passed with 99% Mark).2001

City & Guilds Certification in Air fares and ticketing level-2 (Chameleon training / British airways Berkshire-UK). 2002

Diploma in Airline Ticketing & Travel Management, SATM-Cochin.1998

Sitar Basic Training Course Fares and Ticketing (SABRE).2003

Galileo Reservation System.1998

AMADEUS Reservation and Ticketing.2005

IATA/UFTAA Management course. (Course completed. Client ID – 165838)

Station management (Course completed, Client ID-16760)

Personal Details

Nationality : Indian

Age/Date of birth : 37 / 20 Jun 1979

Sex : Male

Religion : Islam-Muslim

Marital Status : Married

Languages Known : English, Malayalam, Arabic, Hindi, and Tamil

Passport details : No. G 3170377

Issued on 25 Jun 2007 Exp. on 24 Jun 2017(applied renewal)

Driving license details : No.1649/00/MT (Indian)

Light Motor Vehicle

Issued on.10March 2000, Exp.on.09 March 2020.

Contact details

Permanent Address : Vellathematil House

Post. Venniyur, Dt. Malappuram

Kerala.India-676508(PIN)

Office Mobile: +91-949*-******

Mobile: +91-938*-***-***

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