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Customer Service Technician

Edison, New Jersey, United States
January 24, 2017

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Corey Snowden

* ******* **. ***. *

North Brunswick, NJ 08902


OBJECTIVE To obtain a challenging position that makes use of my calibration experience, PC knowledge, and leadership/supervisory skills.

EXPERIENCE Celgene Corp., Summit, NJ

Laboratory Systems Management Specialist (June 2016 - Present)

Performed calibrations, preventative maintenance and installation of analytical laboratory equipment

Prioritize and coordinate internal and external resources to respond and complete repair demands

Escort external resources onto facility and in laboratories for repair as required

Maintain inventory of frequently used parts, order parts as necessary for unique repairs

Perform routine repairs on laboratory equipment and instrumentation of GMP and non- GMP instrumentation as required

Insure proper response to laboratory work orders and verify work orders are completed and documented appropriately

Insure customer service expectations are met through consistent communication with end users, internal and external resources to provide clarity regarding timing for completion of repairs with escalation to management if expectations or requirements cannot be met

Coordinate, provide and document all required training for external contractors who are employed to perform services

Provide weekly/monthly matrix reports to management

Insure that externally contracted vendors are complying with agreements, terms and conditions

Insure compliance with all state, local and company policies, rules and regulations related to safety, security and environmental protectionPerform all other duties as assigned. Mettler-Toledo, Inc., Columbus, OH

Field Service Technician (June 2014 – June, 2016)

Performed calibrations, preventative maintenance and installation of Mettler-Toledo products

Responsible for troubleshooting of related Mettler-Toledo products including top loader, analytical, micro balances/moister analyzer & pH

Compiled and created calibration documents including ISO certificates

Insured compliance with all customer protocols and procedures

Interfaced with service support representatives to meet and exceed customer service requirements

Lead efforts to modernize, upgrade and convert customer existing equipment

Utilized an SAP business software

Assisted with scheduling for service support representatives to maximize efficiency and income potential

Coordinated business information for customers, sales engineers and associates

Responsible for resolving first line customer complaints and invoicing problems

Uploaded and submitted administrative documents for archiving

Maintained a close professional relationship with external/internal customers, sales, technicians and other company leaders

Overnight travel routinely required to perform regular duties 2

Evolution Scientific Inc., Doylestown, PA

Field Calibration Technician (October 2012 – March 2014)

Conducted field calibrations and performed metrology services

Calipers, micrometers, digital multimeters, electronic test instruments, pressure/vacuum, stop watches and timers, pipettes, temperature calibration, etc.

Responsible for creating calibration documents, service reports, conducted customer service while on-site.

Utilized calibration software program to generate customer invoicing and reporting while on-site.

Worked with senior technician to assist with the completion of validation mappings and flow related calibration requests.

Biohit, Inc., Neptune, NJ

Lab Manager (July 2007 – 2012)

Performed the repair, calibration and preventative maintenance of liquid handling devices, pipettes (single, multichannel, manual and electronic), bottle top dispensers, and steppers of most makes and models – in the field and at service center.

Provided technical support via phone for customers as required.

Generated quarterly revenue, sales commission, warranty and customer service satisfaction reports.

Conduct calibration deviation investigations.

Responsible for the maintenance, including updates for the calibration software, QuantaPro.

Managed service center personnel

Consumer Product Testing Company, Fairfield, N

Calibration Technician (January 2006 – July 2007)

Responsible for the calibration of thermometers, hygrometers, chart recorders, controllers and other equipment

Regularly conduct chamber mapping studies

Responsible for conducting equipment preventive maintenance.

Assist with calibration deviation investigations, maintenance of the Calibration Manager tracking system and maintenance of equipment specification files Sypris Test & Measurement, Sayreville,NJ

Junior Technician (April 2004 – December 2005)

Responsible for the calibration, validation, maintenance and repair of pharmaceutical laboratory equipment and industrial instrumentation

Regularly required to perform duties off site at customer facilities

Responsible for the creation and maintenance of data sheets Universal Preserv-A-Chem, Edison, NJ

Shipping/Receiving Coordinator (November 2003 – April 2004)



Inventory Control

Order Fulfillment

McMaster Carr Supply Company, Dayton, NJ

Warehouse – Bin Operations (March 2003 – October 2003)

Material Handler

Advanced Stock Keeping

Inventory Control

Forklift/Reach Truck Operator


M&R Marking Systems, Piscataway, NJ

Receiving Coordinator (November 2001 – March 2003)


Material Control

Shipping - Domestic and International



Supervised 3-5 person crew

Jazz Photo Corporation, Carteret, NJ

Assistant Foreman (April 1999 – October 2001)

Senior shipping & receiving person

Forklift Operator

Exclusive FedEx handler (Special Training)

International Export & Import

Supervised 3-5 person crew

TRAINING October 2002 HAZMAT Certification

December 2002 Excel 97 Level 1 Certification

December 2002 Word 97 Level 1 Certification

June 2003 Powered Industrial Truck License

June/July 2014 Completed Mettler-Toledo 8 week Comprehensive Technical Training EDUCATION: Gill St. Bernard High School (1992 Graduate) University of Maryland Eastern Shore (1995)

Raritan Valley Community College (1996)

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