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Customer Manager

Lake Elsinore, California, United States
January 24, 2017

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Barnet Heredia

To work in an entry-level position bringing organization, dedication, responsibility, a good work ethic and a desire to learn.

Lake Elsinore, CA 92530 - 951-***-****

I am a highly motivated individual with a proven ability to learn quickly, create, implement, and maintain procedures both old and new in any environment. I further possess the ability to meet heavy work assignments and deadlines under strict time constraints. In addition to my strong commitment and desire to succeed in every assigned task, I am able to work independently or as a team, with a unique ability to communicate effectively on all levels.


Program Leader

THINK Together - Lake Elsinore, CA - March 2015 to December 2016 Responsibilities

*Have a class with 20-30 students

*Assist with Homework

*Show Think together lesson for the day

*Provide Club Lesson

*Coach physical activity

Customer Experience Associate

Old Navy - Riverside, CA - October 2012 to June 2014

*Cash Handler


*Register customers for new Old Navy Credit

*Refund and exchange

*Help customers with questions

*Answer and transfer incoming calls

*Call Old Navy headquarters for merchandise pricing

*Keep work place clean

*Return items to place

*Help customer find items in right size

*Hold items for customer

*Look up sizes in system for customers

*Print statement out for near by stores with correct size customer is looking for

*Direct customers to fitting room to try clothes on Customer Services Representative

Rightway - Lake Elsinore, CA - August 2007 to August 2008

*Answered phones

*Assisted customers questions regarding accounts

*Took orders

*Correctly filed daily paperwork

*Prepared customers septic tank cert.

*Helped in billing

*Took payments

*Contacted customers for required documentation

*Relayed incoming phone messages

Counter Attendant

Pala Casino - Pala, CA - September 2004 to January 2005


*Assisted customers in a fast pace work environment

*Maintained work area clean and organized

Front Office Manager

Mission Family Clinic - Lake Elsinore, CA - July 2001 to January 2002

*Scheduled patient appointments

*Relayed incoming phone messages

*Assisted in marketing for new clientele

*Logged patient height and weight

*Contacted patients for rescheduled and appointment reminder

*Correctly filed office paperwork daily

*Authorized call-in prescription orders through doctor

*Received incoming faxes

*Prepared insurance paperwork for billing


*Adaptable to change *Windows, Email and Internet *Professionalism *Ability to Learn Quick *Customer Services Skills *Bilingual English/Spanish



Available Upon Request

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