Manager Case

Melba Figueroa

** ********* ****, ****** ******, NY 103 09

********.*****@*****.*** / 718-***-****

New York City Human Resources Certified Spanish Translation.

Fluent in Spanish. Valid NYS Drivers License.

EXPERIENCE

Coney Island Hospital - Brooklyn, NY

Temporary Care Coordinator, June 2016 - August 2016

Daily responsibility and accountability for the Behavioral Health patients, with emphasis on coordinating social services for the medical and pyschosocial needs of the diverse client base.

Managed health care appointments and served as a liaison for the clients and the Social Services Administration, mental health providers, residential services and more.

Reviewed patient intake assessments and administered standardized health and pyschosocial screening tools.

Calvary Assembly of God - Staten Island, NY

Operational Management Volunteer, August 2015 - June 2016

Organization and management of the food pantry inventory and distribution.

Oversee and manage entire volunteer group; scheduling and assigning volunteers' tasks.

Control and responsibility of clothing and home donation inventories; quality check of donations; assist third party distribution of goods.

FED CAP - New York, NY

Instructor, May - September 2015

Established the Dress for Success and Career Gear chapter of the agency, including all paperwork and all agency liason responsibilities. Educated clients on appropriate professional attire for interviews and career.

Taught clients job search skills and interview skills. Translated Spanish documents for the agency.

Catholic Charities - Staten Island, NY

Disaster Case Manager, May 2013 - December 2013

Conducted thorough needs assessment and developed recovery plans to address identified disaster related un-met needs for victims of Superstorm Sandy. Assisted Disaster Case Management Supervisor in determining the best course of action for both short and long term recovery. Provided extensive and intensive case management and follow up services. Also conducted home visits.

Career, Educational and Consultants, Inc. (CEC) - Brooklyn, NY

Case Manager, October 2009 - November 2011

Responsible for taking daily attendance for HRA, which includes DTS, NYCWAY and case notes. Provide referrals for clothing and resource listings for the less fortunate population, while assisting clients in resume building and preparing participants for employment. Counseled clients in career workshops and how to proceed to job interviews. Assisted clients enrolled in the Food Stamp Program, which consisted of orientation, TABE test, attendance/punctuality and dress code.

Goodwill Industries (Pride 2000/WeCare Program) - Long Island City, NY

DVE Vocational Trainer December 2003 - November 2008

Introduced and provided detailed services in a classroom setting to newly referred participants. Prepared lesson curriculum that detailed classroom instruction. Provided guidance and instruction to participants regarding WeCARE services offered and briefly reviewed pre-employment skills. Tracked daily attendance. Coordinated all referrals for Dress for Success. Informed management of participants after five days of DVE enrollment. Assisted Job developers in recruiting appropriate candidates for employment opportunities. Maintained and ensured HIPAA confidentiality of records.

Job Skills Training Instructor

Taught job skills, training subjects to students with disabilities. Organized program lesson plan. Planned and supervised the work of students, individually and in small groups. Tested and evaluated achievement of students in technical knowledge and skills. Referred students in job placement program.

Wildcat Service Corporation - New York, NY

Case Manager November 1996 - April 2003

Responsible for program development and case management services. Provided assistance to a diverse client population including the chronically unemployed, ex-substance abusers, ex-offenders, parents on welfare, and disadvantaged youths. Conducted one-on one and group counseling sessions. Tracked client attendance to ensure compliance with agency guidelines, promoted client success through positive reinforcement techniques. Assisted with developing and managing various programs including:

Dress for Success: Coordinated public relations campaigns to procure donations of clothing and products from major corporations. Organized seminars and job fair events, prepared letters of introduction to potential donors as well as press releases and program literature, arranged for keynote speakers. Program was spotlighted on “Good Day New York”.

Job Developers: Serviced 250 clients annually consisting on a chronically unemployed population. Interacted closely with executives from Chase and Citibank Group for placement of clients within the Bank Teller Program. WTTI (Women Working Toward Independence) 80/20 Program, One and One Model, ESC (Employment Services Center), 9/11.

Dislocated Workers Program: Provided training, skills upgrade counseling and job development assistance within school and work based programs servicing up to 250 clients annually.

Pueblo Nuevo Housing and Development Association, Inc. - New York, NY

Project Director April 1996 - November 1996

Supervised daily activities including interviewing and assessing clients as well as providing information and referral to appropriate social service providers and met project objectives. Located and assisted in the rental of agency or broker housing.

Little Flower Children’s Services of New York - Brooklyn, NY

Location Caseworker (Department of Infant at Risk) December 1994 - March 1996

Managed caseload of approximately thirty infants born with serious medical illnesses. Provided referrals to natural parents for residential drug rehabilitation, parental skills training, domestic

violence counseling, and housing assistance in order to facilitate permanent reunions with their children. Attended court hearings and prepared mandated reports.

EDUCATION

Mercy College: Certificate of Completion in Cultural Awareness Program New York, NY

AIDS and AIDS Confidentiality Crisis Intervention: Prevention of Mistreatment and Abuse/Positive Discipline New York, NY

InterAmerican University: Bachelor of Arts Degree in Education Hato Rey, Puerto Rico

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