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Customer Service Sales

Altoona, Pennsylvania, United States
January 24, 2017

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Skills, Experience, Knowledge

Customer Service:

Computer savvy, can enter/modify orders/deliveries electronically

Grasp of product use, components, possible customer issues and solutions

Problem solving ability to resolve customer delivery, product issues

Contract negotiation, presentation & execution experience, including financing

Interpersonal Skills:

Uncommonly good manners, social skills

Exceptional written and verbal communication ability

Cultivated talent to effectively and respectfully interview

Analytical and evaluative aptitude

Computer Experience:

Considerable experience with MS Windows based operating systems

Skilled using Peach Tree, MS Word, Excel, Power Point, Outlook, Act, Power Chart.

Extensive Internet know-how

Hardware and software troubleshooting ability

Professional Profile and Achievements

Highly motivated professional with strong sales, customer service background

Recognized for outstanding performance, including “one sit close”

Advanced department to top National position in two months

Multiple satisfied, repeat real estate clients


Mattress Warehouse 2015 – 2016

Sales Associate promoted to Manager

Cove Forge Behavioral Health 2014 – 2015


Mid Atlantic Inspections 2012 – 2014

Home Inspector (contract insurance home inspections)

Martin’s Grocery Store 2012 – 2013

Meat Department Associate

Family Behavioral Resources 2010 – 2011

Mobile Therapist

Salimetrics LLP, State College, PA 2007 – 2008

Customer Support Associate

Best Buy, State College, PA 16803 2006 – 2007

Appliance Customer Expert

Nittany Express (University Park Airport) 2005 – 2006

Prescreener (ticket checker)

Mosaic Sales Solutions (Epson Inkjet Printers) 2004 – 2006

Field Representative (at Best Buy, State College, PA)

Bob Showers Windows, Philipsburg, PA 2003 – 2004

Kitchen Design Consultant - In-home Sales

West College Realty, State College, PA 1997 – 2003


Truly Yours, State College, PA 1986 – 1997

Owner/Manager, Retail Greeting Card, Balloon Delivery Shop

PA Dept. of Corrections, S.C.I.Rockview 1976 – 1988

Block Sergeant


PA Licensed Life & Health Insurance Producer, 2012

Unit One CPE, Penn State Hershey Medical Center, 2011

MA Marketplace Chaplaincy, Liberty Baptist Theological Seminary, 2010

PA Real Estate License, Penn State University (in escrow)

MPA, Master of Public Administration, Penn State University.

BS, Law Enforcement & Corrections, Penn State University.


Pastoral Patient Care, Altoona Regional Health Center, Mount Nittany & Penn State Hershey Medical Centers

Coach, Penn State Fencing Club

Head Usher, State College Church

International Student Ministry, Penn State

Church Visitation Program Administration/Instruction

Big Brother, Centre County Youth Service Bureau

National Ski Patrol, Tussey Mountain Ski Area

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