Customer Service Accounts Receivable

Sharia S. McClain

*** ******* ****. ********, ** 13224

201-***-**** **********@*******.***

Objective

A highly motivated Customer Service, Patient and Client Satisfaction Representative. Recent studies including Medical Billing and Coding with a verifiable record of accomplishments spanning for years. Highly creative, recognized as a results-oriented and solution-focused individual.

Professional Experience

Jewell drywall and Finishing Syracuse, NY 5/2010-11/2015

Administrative Assistant

Handled accounts receivable and accounts payable

Responsible for maintaining inventory

Maintained calendar and set up appointments for CEO

Myron Corporation Maywood, NJ 4/2007-6/2009

Accounts Receivable Representative

Full Charge processing of all accounts receivable.

Reconciled bank balances; record general ledger.

Established customer credit lines and set up credit accounts with vendors.

Quest Diagnostics Teterboro, NJ 10/2002 – 1/2006

Client Satisfaction Representative

Provided and sometimes interpreted results for clients.

Meeting a 120 call per day requirement.

Provided accounts with any and all maintenance issues as far as sample temperatures, test added on to samples already received, and researched missing samples.

Scheduled patient phlebotomy and ordered office phlebotomy supplies.

Responsible for assisting internal and external clients with problems and help research solutions.

Responsible for assisting internal and external clients with accurate patient information on laboratory

Quest Diagnostics Teterboro, NJ 3/1999 – 10/2002

Patient Billing Representative

Accurate knowledge of EOB’s with attention to detail.

Daily interaction with patients updating insurance information.

Resolved ICD-9 and CPT code issues with insurance companies.

Excellent with patient empathy.

Education

Associates Degree Medical Billing and Coding January 2011

Bryant and Stratton College Syracuse NY

Accomplishments/Skills

Reduced A/R aging from an average of 87 days to 63 days in less than 7 months.

Proficient with Microsoft Office, fax, copy, scanner, various customer service & A/R systems

Learned company programs quickly and efficiently.

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