Customer Service Assistant

Cicely Thompson

**** *. **** ******* ****** City, Ks. 66104

913-***-**** 913-***-**** **************@*****.***

Summary:

Experienced customer service professional who truly enjoys working with people. Organized and detail oriented with excellent communication skills. Adept at solving problems and focused on delivery of service that exceeds customers’ expectations.

Skills and experience:

Confer with customers by telephone and in person to provide information about products and services, take and enter orders, cancel accounts, and obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Refer unresolved customer grievances to designated departments for further investigation.

Solicit sales of new or additional services or products.

Employment history:

Administrative Assistant

Kansas City Presbyterian Manor-Kansas City, Ks. 3/2015 to 07/2016

Customer Service Assistant

Department for Children and Families-Kansas City, KS 12/12 to 07/13

Certified Nursing Assistant (CNA)

Alliance Home Health-Kansas City, KS 06/12 to 12/12

Cashier

Riverside Red X-Riverside, MO 03/11 to 01/12

Home Health Aide

Caring Hearts-Kansas City, KS 10/07 to 02/09

Casual Mail Handler

U.S. Postal Service-Kansas City, MO 10/07 to 02/08

Homemaker

Homemaker-Kansas City, KS 02/08 to 03/11

Customer Service Representative

Accent Marketing-North Kansas City, MO 09/05 to 02/06

Education:

KCKCC Technical Education Center

Medical Assistant –Diploma 2010

Donnelly College

Certified Nursing Assistant-2012

Certified Administrative Assistant and Certified Medical Assistant 2010

Kansas City Kansas Community College Kansas City, KS

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