Customer Service Quality
Resume:
VANESSA TORRES
Katy, TX 77449
***********@*****.***
PROFILE
I’m a professional bilingual teacher- business and costumer services oriented with expertise in Spanish and Latin-American culture, I have the ability to maintain positive working relationships with colleagues and community to identify different educational and cultural needs.
Fluent in Spanish
WORK EXPERIENCE
Crossing Borders Language Center. Katy, TX Jul 2014- Present
Curriculum Developer/ Spanish Professor
Analyzed and optimized operations to identify the opportunities of the program to growth and develop into the community.
Established, retained and deepened relationships with current and potential customers with language learning needs.
Managed Spanish classes and Spanish programs such a summer camp or relative of the program.
Provided support to all Spanish teachers and other member of the staff in the day to day operations.
Rainbow of Friends Child Care Richmond, TX Jan 2008 - Jun 2014
Program Director
Established, retained and deepened relationships with current and potential community members to achieved the institution goals as well as to provided quality customer service
Ensured compliance with procurement policies, guidelines, and processes for a Day Care.
Oversaw day to day operations
Designed and developed educational curriculums
In charged of maintaining the files of the activities performed in the community.
Prepared reports by collecting and analyzing data
S.E.I S.A. Bogotá, Colombia Jan. 2003-Dec2006
Program Director
Directed and developed polls of data following Colombia’s government guidelines and regulations to be analyzed and processed for research.
Supported the identification, selection, and development of projects in the different development areas as education, health and infrastructure.
Provided insight based on research finding to designed social projects.
Responsible to identify social development needs in the rural, impoverished, and isolated communities.
Monitored and evaluated projects and initiatives at their different stages.
Supported the delivery of high-quality projects on time and on budget by insuring that all expenses were properly justified according.
Young Web Nonprofit. Medellin, Colombia 2000-2003
Educator – Social Community work
Developed education and social programs for young girls at risk.
Assisted in the women community empowerment program for low income communities.
Monitored completed projects to help insure sustainability, community acceptance and support.
Supported the delivery of high-quality projects on time and on budget by insuring proper justification of expenses.
Enhanced the development of good relations with the community representatives, local Government officials and contractor/sub-contractor personnel
Instituto de Capacitación 2000. Bogotá, Colombia 1998-2000
Social Community worker
Responsible of Social Studies to developed programs for Adult in rural, impoverished, and isolated communities.
Established effective community outreach to promote education
Provided regular and ongoing evaluation of all projects at their varying stages.
Developedof good relations with the community representatives, local Government officials and contractor/sub-contractor personnel
EDUCATION
Universidad de Salamanca. Salamanca, Spain
International Masters Degree in Teaching Spanish Language and Culture
Universidad Nacional de Colombia. Bogotá, Colombia
Bachelors Social and Cultural Anthropology
References upon request
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