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Customer Service Representative

Location:
Mumbai, Maharashtra, India
Salary:
16000+
Posted:
January 25, 2017

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CURRICULUM – VITAE

NAME : AMIRALI JAFFERALI LAGADIA

DATE OF BIRTH : 3rd December 1977.

NATIONALITY : Indian.

MARITAL STATUS : Married.

ADDRESS : A/304, Dewan Niketan B3, Opp. Nageshwar Temple,

Navyug Nagar, Dewanmaan, Vasai Rd (W),

Dist : Palghar Pin. : 401202.

CONTACT NO. : 950******* / 779*******

ACADEMIC ACHIEVEMENTS

Sr. No.

Exam Passed

Exam Board / University

Year of Passing

Class Secured and Percentage

1

H.S.C.

Mumbai

March 1994

1st Class 60.00%

2

S.S.C.

Mumbai

March 1992

2nd Class 56.57%

LANGUAGES KNOWN : English, Hindi, Marathi & Gujarati.

ADDITIONAL

QUALIFICATION : Vidya Certificate course from Aptech Computer

Education, Vasai. (MS-DOS, Windows 95/98, MS-Office, Tally 4.5 & Tally 5.4)

WORK EXPERIENCE

Working as Senior Customer Service Representative at TeleAccess

e Services Pvt Ltd, Mumbai From May 2012 till date.

Profile : To cater to Brand's Customer Satisfaction Survey.

Interact with brand users on daily basis and send report to Team Leader.

Worked at TCS-e serves BFS, BPO.

Dept : Retail Private Label Utilities (non-voice process) November 2009 to September 2011.

Profile : To work on various payment options and refer the card user/account holder

for the appropriate options as per criteria.

Worked at TCS-e serves BFS, BPO.

Dept : Skip trace NA Collection (voice process) from February 2008 to November 2009.

Profile : Contact people related to card users to trace correct contact numbers and

forward the data to collection department.

- 2 -

Worked as Sales & Collection Administrator in ALLNI Sales Corporation from December 2006 to February 2008.

Profile : Purchase of spare parts in wholesale & Sales of various automobile parts in

retail. Collection of cash & maintaining petty cash.

Worked as BOLT Operator (BSE-NSE On Line Trading) in Franchisee of Dani Shares & Stocks Pvt. Ltd., Vasai since November 2004 to November 2006.

Profile : Cater to customers needs to sell/purchase shares on day to day basis.

Worked as an Office Administrator in Kamaal Enterprises, Vasai from February 1998 to June 2004.

Profile : Interact with labors and contractors on daily basis. Maintain daily stock of

building materials. Pay daily wages to labors and maintain petty cash book.

Worked as an Office Administrator & Accounts Trainee in Makker Consultancy Services, Vasai from april 1994 to January 1998

Profile : Interact with clients for updating account books on weekly basis. Maintain

Books of accounts of customers.

Date :

Place : (Amirali Jafferali Lagadia)



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