Customer Service Quality Assurance

Lisa Joiner

*******@***.*** 813-***-****

**** ********* ** * *** Gibsonton, Florida 33534

PROFESSIONAL SUMMARY

Career Overview Demonstrated ability to think strategically, manage change and resolve ambiguous situations. Excellent verbal, written and facilitation skills. Demonstrated ability to prioritize and manage multiple projects simultaneously. Ability to effectively build and maintain positive working relationships with all levels of team members. Extensive knowledge of industry programs, and trends. Proficient in numerous computer applications and operating systems.

EXPERIENCE

Fulfillment associate

Ruskin, Florida

Amazon inc

June, 2015 / Present

Fulfillment associates are expected to understand aspects of production; adhere to strict safety, quality, and production standards. Dependent on business need, position may require for associate to be willing and able to work on powered equipment (i.e forklift or cherry picker).

Selected products for specific routes according to pick sheets Unloaded, picked, staged and loaded products for shipping. Resolved service issues in a timely manner, including coordinating and processing returns. Worked at a rapid pace to meet tight deadlines.. Processed customs duties and fees quickly to release international shipments.

Paper carrier

Tampa, Florida

Tampa tribune

August, 2002 / April, 2008

Drives truck or automobile over prescribed route on city streets or rural roads. Delivers newspapers to dealers or individual subscribers at their homes or place of business, or to bus, airline, or express station for shipment.

Responsibilities for managing the newspaper route in an efficient manner includes but is not limited to: acquiring and preparing newspapers for delivery, delivering papers in a timely manner, collecting payments from subscribers monthly, and providing other services to meet subscriber needs.

Lot coordinator

Tampa, Florida

Tampa bay auto auction

July, 1998 / March, 2008

This position is responsible for providing customer service, processing paperwork, assisting with scheduling, and supporting other administrative functions for the lot operations departmentThis position is responsible for working closely with accounts to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow.

Manage account relationships, maintaining effective communications and ensuring customer requirements are met. Review and update condition report; approve and audit vehicle repair report. Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value. Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems. Communicate with Lot Operations and Recon departments to ensure appropriate movem

Enumerator

Tampa, Florida

Census bureau

April, 2010 / November, 2010

Methodical and precise Census Enumerator skillful in route setting, data collection and resident interviewing. Full command over statistical data analysis of collected information, proven ability to collect thorough and accurate information in a courteous manner. Extensive knowledge of and adherence to data collection guidelines prescribed by the American Census Bureau.

AREAS OF EXPERTISE – Data Gathering – Inquiries Handling – Information Sorting – Rapport Building – Record Keeping – Statistical Analysis – Data Processing – Quality Assurance – Resident Interviewing – Address Verification – Discrepancy Removal – Questionnaire Completion

EDUCATION

East bay high school

Accounting 1978/ 1982

SKILLS

Strong organizational skills Sharp problem solver Energetic work attitude Adaptive team player

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