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Project Management Customer Support

Location:
Englewood, Colorado, United States
Posted:
January 25, 2017

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ERIC W. POTTS

**** **** ***** ***** ********, CO 80602

303-***-**** Home / 303-***-**** Cell acyg1c@r.postjobfree.com Home Email

720-***-**** Work acyg1c@r.postjobfree.com Work Email

SUMMARY

Twenty plus years of professional IT experience in analysis, development, maintenance, project management, systems analysis and leadership utilizing industry standards (CMM, MIL STDS, IEEE.) Successful customer support by exceeding expectations and utilizing customers as resources.

My objective is to manage project and employees via planning, organization, communication, monitoring, mentoring and leadership.

KEY SKILLS

Leadership

Teambuilding

Standards and Procedures

Project Management

Software Development and Maintenance

Reporting Development and Maintenance

Customer Management

Change Management

Process Improvement

Project Auditing

Mentoring / Leading

EXPERIENCE

CATHOLIC HEALTH INITIATIVES, Englewood, CO

July 2007 to Present

Application Analyst II

Improved production workflow, Documented process and procedures, Directly provided and Coordinated training and education regarding system functionality, Lead implementation and expansion of systems (i.e., ePREMIS), Determined nature of problems reported by users, Ensured version compliance and Maintained current online system documentation. Supported multiple applications: Kronos, LEARN, ECHO, ePREMIS, PNC processing, MedForms/MedEx, Clarity, OASIS, STARS/IRIS, Hyperion, Matkon,, MyChild

ACS, STATE and LOCAL SOLUTIONS, Santa Ana, CA

April 2000 to June 2006

Software Quality Assurance (1/01 to 6/06)

Performed CMM Level 2 Key Process Area Audits for Requirements Management, Software Project Planning, Software Project Tracking & Oversight and Software Configuration Management on current development projects. Developed and maintained HTML web site for Capability Maturity Model (CMM) support tools used by contractual teams. Responsible for process improvements and departmental cross training. Managed ongoing projects related to Performance Configuration.

Programmer / Analyst (4/00 to 1/01)

Maintained and developed Property Tax programs using IDEAL V2.2 executed via JCL’s in TSO/CICS.

QUEST DIAGNOSTICS, San Juan Capistrano, CA

September 1997 to February 1999

Systems Developer II – Data Management

Established an open dialog with Pharmaceutical clients to define requirements for data transfer. Analyzed, designed and developed software for all data extracts into requested client formats and structures using POWERBUILDER reporting via SQL queries, COBOL executables and conversion of raw data to SAS formats.

E R I C P O T T S P a g e 2

COST CARE/UNICARE, Newport Beach, CA (Contract)

May 1997 to July 1997

Programmer / Analyst

Performed analysis and upgrades of COBOL programs and sub programs with embedded FMS forms on the VAX to access relative indexed files.

ADMAR, Santa Ana, CA

January 1997 to April 1997

Programmer / Analyst

Upgraded and maintained systems thorough establishing requirements, acceptance testing and documenting system changes. The system was comprised of VMS Command Files (DCL) accepting user parameters, which submit the executing COBOL and Basic executables for a batch run.

PACIFICARE HEALTH SYSTEMS, Cypress, CA

June 1994 to January 1997

Systems Developer

Upgraded and Maintained the Capitation report and payment systems comprised of DCL files executing COBOL with embedded SQL executed via the DEC Scheduler. Responsibilities included being the direct contact for the Northwest Regional area for report errors and data investigation.

MAXIMA, San Bernardino, CA (Norton Air Force Base)

September 1990 to June 1994

Programmer / Analyst

Responsible for compliance of Military Standards 1521 1815A, 2167A and 2168 for full system development from requirements through implementation and maintenance. Developed ORACLE database; generated ADA Code with Embedded ORACLE SQL*PLUS.

MCDONNEL DOUGLAS, Long Beach, CA

January 1989 to September 1990

Programmer / Analyst

Maintained the data entry and reporting system of non-conformances.

EDUCATION / OTHER

University of the Pacific, Stockton, CA

1988

Bachelor of Science, Information Systems

Toastmasters International – Club 4417

Organized and Founded at Quest Diagnostics Toastmasters International Club 4417

Club President 1998/1999

Recognition at Quest Diagnostics

Lead a team to revise and improve recognition of employees at Quest Diagnostics - 1998



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