Cathy L. Casanova

*** ****** ***** **.

Conway, SC 29526

843-***-****

acyfz3@r.postjobfree.com

Objective: To find a challenging career that best utilizes the education

and skills that I have

acquired.

Professional Experience

November 2015 to Carolina Gardens at Conway Senior Living/ Frontier

Management

Present Conway, SC

As the Business Office Manager I work directly with the

Executive Director overseeing the daily operations of the

business. I Process all the account payables and

receivables, deposits, payroll, collections, maintain

budgets, and employee relations and files. I assist in the

signing of new resident contracts and maintain the resident

contracts and files. I am the Human Resources Manager for

the community. I coordinate and conduct new employee

orientations, pre-employment screenings, health benefits,

and employee information. I assist and support the

department managers with their entire employee/ human

resource needs and assist the staff employees with their

needs and concerns.

April 2012 to South Carolina Department of Motor Vehicles

October 2015 Conway, SC

As the Branch Manager I work with my team providing

exceptional customer service to the public at all times,

while maintaining agency standards. I oversee the daily

operation of the office and staff. Supervise Assistant

Managers, Examiners, and Administrative Assistants. Adhere

to and enforce policies, procedures, and South Carolina

Code of Laws while processing driver and vehicle

transactions. I interview and make hiring recommendations,

including the training and developing of my team.

April 2008 to Rite Aid Pharmacy

May 2012 Conway, SC,

As Store Manager I work as a team with my staff performing

all daily operating duties that are required on a daily

basis. Such as, ad ordering, inventory, completing new

resets, new items, price changes, and other bulletins that

need updating. I supervise Cashiers, Shift Leaders, and

Assistant Managers. I am responsible for the hiring,

training and developing, and discipline of all associates.

I ensure that all company policies and procedures are

in compliance at all times, both in the front end and in

the pharmacy. I work with budgets, P&L statements,

scheduling and payroll, deposits, variances and cash, enter

payables and work with outside vendors to ensure proper

merchandise is brought into the location as needed. I also

work with the Pharmacists to ensure exceptional customer

service is given throughout the entire store. I was Team

Captain of the cosmetic reset team for the district, and I

am the District Ambassador Co-leader for the CCC committee.

March 2006 to Dunkin Donuts/ DBA Cafua Management

April 2008 New Hartford NY, Ilion, NY, and Herkimer, NY,

As Manager of Ilion Donuts, Herkimer Donuts, and Jenna

Donuts/DBA Dunkin Donuts, I make sure that the restaurants

are above all Dunkin Brands Standards, and company

standards. I have to be ready for inspections form Dunkin

Brands, The Department of Health, State, and Corporate. I

am responsible for the hiring/termination, training,

development, promoting, and scheduling of employees, and

other Human Resource duties. I am involved in the

community with local events that help support the business

and recognition for Dunkin Donuts of Ilion. I work as a

team with my staff, and other managers in our network when

needed. I aim at having a clean, friendly restaurant, with

exceptional guest service, at the same time making sure

that all required tasks are completed on a daily basis, and

reported directly to my Regional Manger as required. I

multi-managed two locations, and opened my first store

February 2007, where I then

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multi-managed three stores at one time, before being

transferred to develop a larger volume restaurant to

standards. I have successfully certified two locations

"Service the Dunkin Way".

June 2005 to Curves

March 2006 Utica, NY

As Manager, I had all responsibility of running the

business, Accounts Payable and Receivables, Human

Resources, hiring/termination, training, development, and

scheduling of Fitness Technicians, payroll, all of the

daily operating duties, facilitate Weight-Loss Management

classes, made all final decisions within the club. I was

the spokes person for the facility and at local events,

Participated in the 2005 Business Expo promoting Curves. I

worked the field, developing corporate accounts with local

businesses and Curves. I recruited new members and

promoted good health and fitness.

May 1997 to Rite Aid Pharmacy

June 2005 N. Utica, NY, Whitesboro, NY, and Herkimer, NY

As Assistant Store Manager, I worked as a team with the

Store Manager performing all daily operating duties that

are required to keep the store in regulation with company

standards. Including, ad ordering, inventory, completing

new resets, new items, price changes, and bulletins on a

daily basis. Supervise and trained Cashiers and Shift

Supervisors interview and hire all new associates within

the location, scheduling and payroll, deposits, variances

and cash. Enter payables and work with outside vendors to

ensure proper merchandise is brought into the location as

needed, headed the one hour film developing center. I also

handled the resolution of complaints and the assurance that

the customers are completely satisfied. I was volunteered

to be Team Leader of the conversion team from my district

when Rite Aid bought out the K&B Pharmacies in New Orleans

I spent three weeks in New Orleans as team captain during

the conversion.

August 1996 to Mid-State Communications & Electronics, Inc.

October 1997 Oriskany, NY

As the Receptionist, I received and maintained all incoming

calls, operating a six line switchboard, performing various

job duties for the Accounting Department, working with both

Accounts Receivables and Accounts Payables. Such as,

invoicing, cash receipts, expense accounts, proof reading

balance sheets, and the invoicing of purchase orders along

with other various tasks.

July 1993 to The Herkimer County Trust Company

August 1996 Little Falls, NY

Held various positions, from a Receptionist Associate to a

Loan Associate in the Installment Loan and Commercial Loan

departments. I operated the

switchboard and handled all collateral insurance on

Installment, Commercial, Mortgage and Home Equity Loans.

Created and maintained the Installment and Commercial Loan

collateral files. I was responsible for the completion of

Verification of Deposits, and for the completion of Payoffs

of Installment and Commercial Loan accounts. Performed all

the filings of Discharges of Mortgages and Uniform

Commercial Code filings/terminations.

Education

2011 Strayer University

Bachelor Degree in Business Administration

Management/Human Resources

2002 Herkimer County Community College

Associate Degree in Applied Science

Majored in Business Administration Management/Accounting

1993-1996 America Institution of Banking (AIB)

1993 Ilion Jr. Sr. High School

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Licenses and Certifications

November 2016 Licensed CRCF Administrator State of South Carolina

April 2006 to Licensed Real Estate Agent State of New York

April 2008 Joyce Realty, New Hartford, NY

May 9 2005 to Serve Safe Certification

May 9 2011

Organizations/Committees

1995 year term Excellence in Action Committee

and The Herkimer County

Trust Company

1996 year term Secretary 1995 year term

2009 to 2012 Cultural Change Champions (CCC) Committee, District

Co-Leader

Rite Aid Pharmacy District 33416

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